Customer Service Representative

• Mar 2022 - Present

Builder

• Aug 2021 - Mar 2022

Production Engineer

• Jun 2021 - Aug 2021

Human Resources Generalist

• Jan 2019 - Jun 2021

Human Resources Assistant and Ecommerce Manager

• Feb 2018 - Jun 2019

Human Resources Generalist

• Apr 2017 - Aug 2017

Performed clerical and administrative duties- tracking attendance, managing personnel files, compensation, payroll, performance evaluations, policy and procedure, and terminations Partnered with local Workforce agencies to promote company and post jobs for external talent. Created and maintained detailed job folders with hired, interviewed, and all applied candidates. Onboarding- Processed applications, scheduled and Conducted interviews, processed I-9s through E-verify, and conducted new-hire orientations. Conducted HR monthly summary reports to communicate with facility of events, metrics, and YTD goals.Worked with complex managers to promote company values, core beliefs, and incentives. Served as a benefits Counselor- educated, enrolled, and provided support on benefits questions and inquiries.

Resolution Specialist II

• Sep 2015 - Apr 2017

Managed Career Preference and Global Recruiting Systems/Brassring, Success Factors, and other business programs for job postings and requisitions Managed escalations, provided solutions, and researched issues for resolutions Maintained, assisted, and organized hiring flow with up-to-date expertise and advisement with GRS/Brassring and Career Preference. Created, Maintained, managed, and advised on Disability claims with examiners Created, developed, authored, How-tow documents and articles for efficient HR and business strategy processes to be implemented

Customer Service Team Lead

• Feb 2015 - Sep 2015

Job responsibilities include working to maintain efficient and smooth customer interactions. I oversee, coach, and help manage a team of customer service associates and cashiers. I also work with multi-channel sales, in-store pick-up, and phone operations. I work with leadership to manage cash tills in the opening and closing of business. As a customer service Lead I assist in Monitoring of SOP procedures, staffing levels and staff coverage in store. I also assist in conducting of training and mentoring of outfitters in customer service department. I work with leadership to delegate projects to ensure balanced workload in all departments of store.

Human Behavioral Specialist

• 2013 - Sep 2014

Job Responsibilities included observing and aiding in the therapy of behavioral intervention among, adolescents, children, adult, and geriatric patients. As a Psych Tech/Human Behavioral Specialists duties included detailed record keeping of behavior, aiding the Registered Nurses in Patient encounters, and aiding in coping skills and life skills inside a group oriented therapy session. I also was responsible for ensuring that paperwork was completed, and readied for the upcoming day. Job Responsibilities included observing and aiding in the therapy of behavioral intervention among, adolescents, children, adult, and geriatric patients. As a Psych Tech/Human Behavioral Specialists duties included detailed record keeping of behavior, aiding the Registered Nurses in Patient encounters, and aiding in coping skills and life skills inside a group oriented therapy session. I also was responsible for ensuring that paperwork was completed, and readied for the upcoming day.

Retail Sales Consultant

• Feb 2012 - Dec 2013

My Job responsibilities included assisting clients with all products and services of AT&T. That included updating and upgrading phones under contracts, selling tablets as a connected device, offering and selling home solutions like home phone, television services, and internet sales. I also was responsible for assisting business customers with business solutions of technological connectivity. I also handled all the administrative tasks of selling, warranty issues, troubleshooting, payments, and completing online orders. I worked along side my managers and employees to maintain knowledge of the competitive markets, as well as handle service issues and inquiries from customers in an efficient, courteous and professional manner.

Retail Specialist

• Sep 2007 - Feb 2012

I held many responsibilities and positions over the four year period. The last position I held was a financing specialist. In that position, I was responsible for maintaing credit card applications, managing the month to date goals, and training other employees to maintain and achieve proficiency of credit applications each week. I also worked as a Multi-Channel Sales Associate, and in this job, I worked as a receptionist to answer and direct phone calls. With this position I was able to sell items and process transactions as phone orders and phone sales. Furthermore, I also worked as an Inventory specialist, where I worked with the store's inventory, shipping and receiving goods to validate, verify, and maintain proficiency of the inventory of the store. With that position I worked with Asset Protection to prevent, and maintain the inventory from theft and lost product. I worked with managers and other leadership to continue to provide the best experience with every person and employee that I came in contact with.

Residential Office Assistant

• Aug 2010 - May 2011

I worked as an assistant to the director of housing, my main responsibilities were to sort mail, initiate room inspections for move-in and move-out. I also worked to maintain a safe and welcoming living environment for all residents living in the dorms. I also watched and administrated guests and visitors to the dorm, by initiating tours and events to recruit and reenforce the attraction of the university to potential students of the university. I worked as an assistant to the director of housing, my main responsibilities were to sort mail, initiate room inspections for move-in and move-out. I also worked to maintain a safe and welcoming living environment for all residents living in the dorms. I also watched and administrated guests and visitors to the dorm, by initiating tours and events to recruit and reenforce the attraction of the university to potential students of the university.