IT Application and Support Specialist

• Sep 2022 - Present

Responsible for analyzing, troubleshooting and evaluating technology issues. Using Microsoft SQL database to adjust data for inhouse built applications as needed. Manage Microsoft Azure AD, and Microsoft 365 domain. Manage PDK key card software. Use Jira daily to handle at least 10 tickets per day. User bomgar to remotely troubleshoot user issues. Use Snipe-IT to manage inventory routinely. Assisted in building pipelines in Atlassian Bamboo. Routinely use Sophos scan for… Show more Responsible for analyzing, troubleshooting and evaluating technology issues. Using Microsoft SQL database to adjust data for inhouse built applications as needed. Manage Microsoft Azure AD, and Microsoft 365 domain. Manage PDK key card software. Use Jira daily to handle at least 10 tickets per day. User bomgar to remotely troubleshoot user issues. Use Snipe-IT to manage inventory routinely. Assisted in building pipelines in Atlassian Bamboo. Routinely use Sophos scan for viruses to maintain security posture. Responsible for managing the resolution of application and system issues that arise across a business. Show less Responsible for analyzing, troubleshooting and evaluating technology issues. Using Microsoft SQL database to adjust data for inhouse built applications as needed. Manage Microsoft Azure AD, and Microsoft 365 domain. Manage PDK key card software. Use Jira daily to handle at least 10 tickets per day. User bomgar to remotely troubleshoot user issues. Use Snipe-IT to manage inventory routinely. Assisted in building pipelines in Atlassian Bamboo. Routinely use Sophos scan for… Show more Responsible for analyzing, troubleshooting and evaluating technology issues. Using Microsoft SQL database to adjust data for inhouse built applications as needed. Manage Microsoft Azure AD, and Microsoft 365 domain. Manage PDK key card software. Use Jira daily to handle at least 10 tickets per day. User bomgar to remotely troubleshoot user issues. Use Snipe-IT to manage inventory routinely. Assisted in building pipelines in Atlassian Bamboo. Routinely use Sophos scan for viruses to maintain security posture. Responsible for managing the resolution of application and system issues that arise across a business. Show less

IT Technician

• Jun 2020 - Sep 2022

Updated, upgraded, and patched 15+ microsoft windows server environments routinely, update routes, and design/implement new infrastructure changes, install new switches and help configure new connections between multiple sites, manage user access control/entry into buildings, troubleshoot backup server issues and network connectivity, manage Microsoft Azure AD, and Microsoft 365 domain domain. Updated, upgraded, and patched 15+ microsoft windows server environments routinely, update routes, and design/implement new infrastructure changes, install new switches and help configure new connections between multiple sites, manage user access control/entry into buildings, troubleshoot backup server issues and network connectivity, manage Microsoft Azure AD, and Microsoft 365 domain domain.

Student Supervisor

• Jun 2018 - Jun 2020