Tanner Glaser

Service Desk Administrator at Enova Group
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Contact Information
us****@****om
(386) 825-5501
Location
Omaha, Nebraska, United States, US

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Experience

    • Romania
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Service Desk Administrator
      • Mar 2022 - Present

      - Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. -Engaged in user support interactions via telephone, chat and email platforms. -Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks. -Diagnosed and resolved user system functionality issues to enable completion of desired operations. -Maintained servers and systems to keep networks fully operational during peak periods. -Entered service tickets into incident tracking system to facilitate faster problem identification and resolution. Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Delivery Driver
      • Feb 2020 - Mar 2022

      - Completed on-time deliveries by choosing best and most efficient routes. - Contacted customers prior to delivery to confirm and coordinate delivery times. - Communicated customer complaints, requests and feedback to company management for swift resolution. - Operated vehicle safely in highly congested areas with no traffic violations. - Successfully complete over 20 deliveries per day. - Completed on-time deliveries by choosing best and most efficient routes. - Contacted customers prior to delivery to confirm and coordinate delivery times. - Communicated customer complaints, requests and feedback to company management for swift resolution. - Operated vehicle safely in highly congested areas with no traffic violations. - Successfully complete over 20 deliveries per day.

    • United States
    • Food and Beverage Services
    • General Employee
      • Jul 2019 - Dec 2019

      - Helped customers complete purchases, locate items and join reward programs. - Restocked and organized merchandise in displays. - Answered questions about store policies and addressed customer concerns. - Operated cash register for cash, check and credit card transactions with excellent accuracy levels. - Worked flexible schedule and extra shifts to meet business needs. - Checked-out over 400 customers per day during peak season - Helped customers complete purchases, locate items and join reward programs. - Restocked and organized merchandise in displays. - Answered questions about store policies and addressed customer concerns. - Operated cash register for cash, check and credit card transactions with excellent accuracy levels. - Worked flexible schedule and extra shifts to meet business needs. - Checked-out over 400 customers per day during peak season

    • Mexico
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Inbound Warehouse Receiver
      • Mar 2019 - Jul 2019

      - Unloaded pallets and deliveries and organized products in warehouse. - Double-checked cargo inventories and documentation for accuracy. - Operated RC Forklift equipment to manage incoming orders, organize deliveries and transfer packages to other departments. - Handled day-to-day shipping and receiving overseeing more than 18,000 packages per day. - Unloaded pallets and deliveries and organized products in warehouse. - Double-checked cargo inventories and documentation for accuracy. - Operated RC Forklift equipment to manage incoming orders, organize deliveries and transfer packages to other departments. - Handled day-to-day shipping and receiving overseeing more than 18,000 packages per day.

Education

  • Bellevue University
    Software Devlopment, Information Technology
    2023 - 2024
  • Metro Community College
    Information Technology, Server Administration
    2020 - 2022

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