Senior Consulting Engineer

• Apr 2022 - Present

IT Consultant

• Jan 2021 - Mar 2022

-Achieve CompTIA Network+-Achieve Microsoft Azure Security, Compliance, and Identity (SC-900)-Discover client IT environments, assess vulnerabilities, business continuity needs, and disaster recovery plans, and recommend best fit solutions for remediation-Manage projects to transition IT practices that fulfill cyber security obligations and compliance-Organize, communicate, and delegate tickets and assignments to fulfill SLA agreements-Showcase strong time management skills in order to provide support to a high inflation of clientele-Exemplify exceptional communication skills in order to manage customer relationships-Work with clients to implement cost-effective solutions to satisfy any budgetary constraints-Work high-level and time-sensitive ticket escalations Show less

Field Technician / Product Support Specialist

• Mar 2020 - Jan 2021

-Achieve Microsoft Azure Fundamentals (AZ-900)-Achieve Microsoft Azure Administrator Associate (AZ-103+)-Assist in the escalation and on-site remediation of service tickets-Provide excellent in-person customer support-Frequently showcase an ability to troubleshoot hardware, software, and application issues-Provide support for Microsoft Windows Server 2012R2 and up-Provide support for Microsoft Windows 10-Experience with a multitude of virtualization software(s), including, but not limited to,: Hyper-V, VMWare-Experience with several firewalls, switches, and routers, including, but not limited to,: FortiGate, Cisco, and SonicWall-Provided split-time as a Product Support Specialist for ISOutsource's Internal IT Team:-With 4+ years of experience with CW Tools, including CW Automate and CW Manage, supplied knowledge and structured support for various issues and support-Re-structured our client's patch management, monitoring, and ticket-alert system from the ground up-Was given the freedom and the ability to master PowerShell and learn SQL to better support our clients-Show ability to tactfully and skillfully receive information, organize, and prioritize in a professional manner Show less

Helpdesk Technician

• May 2016 - Mar 2020

-Achieved CompTIA Server+ Certification -Configuration and deployment of workstations -Desktop support in Windows 7, Windows 8 and 8.1, and primarily Windows 10 -Server support in Windows Server 2003, Windows SBS, Server 2008 and 2008R2, Server 2012 and 2012R2, and Server 2016 -Support customers utilizing Microsoft Exchange environments including: Exchange 2007, 2010, 2013, 2016, and Office 365 -Work with a wide variety of networking protocols such as: TCP/IP, DHCP, DNS, SMTP, and much more -Supply in-depth documentation on application, software, and hardware fixes -Provide customer support in high functioning IT environments -Work with internal engineers in configuration, implementation, and maintaining of server infrastructure Show less

Retail Assistant Manager

• May 2014 - May 2016

Purchase and receive inventory orders Display management skills in handling inventory and staff Develop communication skills through customer service Train new employees on duties and gift shop operations Responsible for securing and closing building at night Develop recruitment skills for Archway volunteers Assisted with routine network issues and troubleshooting Purchase and receive inventory orders Display management skills in handling inventory and staff Develop communication skills through customer service Train new employees on duties and gift shop operations Responsible for securing and closing building at night Develop recruitment skills for Archway volunteers Assisted with routine network issues and troubleshooting