Experience

Tambo Mobiles

• India
• Telecommunications
• 1 - 100 Employee

• Area Service Manager

  • May 2018 - Present



Ziox Mobiles

• India
• Telecommunications
• 1 - 100 Employee

• Area Service Manager

  • Sep 2015 - May 2018



MAXX MOBILE

• India
• Telecommunications
• 100 - 200 Employee

• Service Executive

  • Dec 2013 - Sep 2015

  A career with a company having a global aspect, which encourages innovativeness and offers me an opportunity to use my technical knowledge and skills to learn and develop as an individual  Handling all work of company service center.  Maintaining Part Consumption, Complaint History Report.  Daily Reporting To Head Office for Smooth Work Operation.  Handling Service Technician regarding Ensure Smooth Operation of Service centers.  Excellent communication & relationship management skills with strong analytical, problem solving & organizational abilities.  Conversant with CRM (Customer Response Management) customized package of MAXX on Windows through online Monitoring.  Responsible for Giving And provide Training about CRM to ASP.  Handling Entire L4 Operation as In/Out Of Handsets, Repairing, Coordination for Spares with SCM Maxx Online Service portal WRMS http://maxxserviceportal.in.  ASP Co-ordination Regarding Technical Issues.  Resolving customer complaints on technical issues on time  Providing value added customer services by attending customer queries and issues.  Good team work .  Allocation of spare to ASP on regular basis as per pending call.  Monthly claim fallow up with ASP monthly basis.  Customize the pending call regular basis with spare allocation between ASP and management. Show less



Karbonn Mobiles

• Telecommunications
• 100 - 200 Employee

• Service

  • Sep 2010 - Nov 2013