Product Manager - PigeonShip Driver & PigeonShip Delivery Systems

• Jul 2021 - Present

Pioneered innovative package sortation methods, boosting driver delivery speed by 67% and improving warehouse Turn-Around-Time (TAT) by 20%.Implemented a self-job assignment approach, reducing operational costs by 90% and improving TAT by 50%.Led a UI redesign project, reducing user touch points by 30% and enhancing UX.Introduced robust security features, resulting in a 95% decrease in missing and lost package claims.Spearheaded the integration of PigeonShip, expanding into 5 new provinces and achieving a revenue growth of 260%.Innovated the communication system, enhancing the brand experience and increasing sales by 15%.Conducted user experience studies, reducing support tickets by 90% and app-related churn by 80%.Streamlined onboarding, reducing time by 70% and improving profile completion by 80%.Conducted market research, identifying gaps and launching four unique service offerings.Leveraged data analysis tools, enabling predictive churn analysis and driving a 50% increase in incremental sales.Led product vision, collaborated with the team, and managed integrations.Utilized Jira for advanced roadmapping, guiding the development of multiple projects. Show less

Management Trainee

• May 2021 - Jun 2021

During the two months of being a management trainee, cross-trained in different departments to understand the intricacies of the organization to become a more efficient manager post training.

Logistics Coordinator & Courier

• Apr 2020 - May 2021

Oversee shipping, receiving, warehousing, order fulfilment, maintenance operations, along with managing returns, reverse logistics, quality issues and damages efficiently & on time.Handled more than 30000 deliveries as a driver and overseen more than 50000 deliveries as a supervisor for clients like BestBuy, Costco, Amazon, Purolator, IQOS, Aurora Cannabis, Shoppers Drug Mart, TruLocal and many more in B2B and B2C delivery formats across GTA and nearby regions.Responsible for managing a teams of drivers, creating schedules, route planning, sorting, and assignment of routes.Forecasting daily loads using historic data trends, estimating delivery timelines and staffing needs.Co-ordinating and tracking delivery progress and troubleshooting any delays or issues.Responsible for resolving any disputed delivery by providing the management and customers with accurate details about disposition.Hiring of new drivers and training them about the software ecosystem and delivery protocols.Assist the team with operational tasks on high volume / priority days and as required.Responsible for compliance with regulations in the warehouse, ensuring strict discipline and adherence to company safety policies along with necessary documentation.Responsible for all the data entry for compliance and accounting purposes. Show less

Intern

• Jan 2020 - Apr 2020

Worked on a food waste reduction and sustainability management system through the introduction of technology & analytics. Effective stakeholder management through interactions with various Executive Chefs, Food & Beverage Managers, and F&B team members to collect business requirements and create a system that monitors and classifies food waste and produces suggestive actions to optimize the portion size. Used analytics to collect and co-relate data points such as the time of the day, number of customers, weather, time of the year, and menu type to create actionable insights. The project created an impactful change across departments by suggesting methods for optimizing procurement quantities and frequencies, alterations in portion size, recycling leftover food prep to creating new menu items, and suggesting alternatives for the lesser consumed food items. Food cost was reduced by 7%, overall discarded organic waste was reduced by 15%. Show less

Product Analyst

• Jun 2018 - Jun 2019