Experience

K-markt Retail Services

• Retail
• 1 - 100 Employee

• Divisional Manager

  • Jun 2019 - Present

• Division Manager

  • Jun 2019 - Present

  Effective development of tactical plans for the division in line with customer, client and Group strategic direction and objectives• Ensure comprehensive understanding of client and customer strategic objectives through interaction with relevant stakeholders • Consult with relevant stakeholders to provide operational complexities • Design organizational structure to ensure delivery of objectives Effective key account management (as required by Business Unit) • Provide key account services focusing on listing, promotional goods, deals and pricing • Ensure clear understanding of client objectives • Build strong trade relationships to assist in execution of objectives Effective stakeholder relationship management • Actively build, maintain and grow strong relationships with client and relevant departments, customer and internal stakeholders • Work to align Group and client objectives with business plans • Attend regular meetings to update client, customer and Group, review plans and optimize processes (including third parties) • Manage client expectations and manage reputation • Manage effective flow of information • Draft, implement and maintain client and customer contact matrix and ensure adherence to plans • Timeously identify and ensure resolution of problems • Prioritize and manage competing demands and expectations • Identify cross selling opportunities to clients Effective management of operations • Ensure accurate call cycles are in place • Implement corrective action where necessary • Check exception reports, obtain information for discrepancies • Monitor call cycle activities and revise call cycles if required Show less



Henkel

• Germany
• Manufacturing
• 700 & Above Employee

• Key Account Manager

  • Jul 2016 - Jun 2019

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition • Acquire a thorough understanding of key customer needs and requirements • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives • Ensure the correct products and services are delivered to customers in a timely manner • Serve as the link of communication between key customers and internal teams • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Play an integral part in generating new sales that will turn into long-lasting relationships • Prepare regular reports of progress and forecasts to internal and external • Manage outsource agents to ensure they adherence to Henkel guidelines, policies, processes and procedures and ensure they are implemented and respected in the stores. Show less



K-Mrkt Retail Services

• Johannesburg Area, South Africa

• National Operations Manager

  • Jan 2000 - Jul 2016

  • Managing daily operations, planning and executing • Ensuring that all regions are performing to the required standard • Do strategic planning, product and price survey and streamlining of ranges with our suppliers and store buyers • Ensure that all listed ordered items are on the shelf • Hiring and disciplining of staff • Ensuring that all our 50 suppliers queries are attended to as soon as they arise • Making sure that our operational costs are aligned with the stipulated budget from our management • Ensure that each region reaches our suppliers set out target • `Visiting other regions to ensure that the standard is maintained at all times • Manage and increase the effectiveness and efficiency of all reps in the regions Show less