Experience

AIGC Group LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• QA Analyst

  • Nov 2015 - Present

   Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s… Show more  Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s website.  Performed Frontend/Backend testing using SQL queries.  Managed QA documentation using Microsoft Test Manger 2012 and Microsoft SharePoint.  Work closely with developers to coordinate Functional and Usability Testing.  Coordinated testing efforts with department management to ensure functionality and usability.  Assist in root cause analysis on critical defects and implement preventative actions in testing to ensure similar defects are detected in the future test cycles.  Participate in Project Kick-Off and Scrum Meeting with Business Analysis.  Defining and performing the Test strategies and associate scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associate functionality.  Coordinate with other members in the QA team to come up with test strategies to meet project deadlines.  Report and track defects accurately in Team Foundation Server 2012.  Organize and archive software images for efficient retrieval and system configuration.  Track progress of test cases.  Hold defect review meeting with developers, Business Administration, and project manager and recommend issue resolution. Show less  Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s… Show more  Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s website.  Performed Frontend/Backend testing using SQL queries.  Managed QA documentation using Microsoft Test Manger 2012 and Microsoft SharePoint.  Work closely with developers to coordinate Functional and Usability Testing.  Coordinated testing efforts with department management to ensure functionality and usability.  Assist in root cause analysis on critical defects and implement preventative actions in testing to ensure similar defects are detected in the future test cycles.  Participate in Project Kick-Off and Scrum Meeting with Business Analysis.  Defining and performing the Test strategies and associate scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associate functionality.  Coordinate with other members in the QA team to come up with test strategies to meet project deadlines.  Report and track defects accurately in Team Foundation Server 2012.  Organize and archive software images for efficient retrieval and system configuration.  Track progress of test cases.  Hold defect review meeting with developers, Business Administration, and project manager and recommend issue resolution. Show less



RCIS: Rural Community Insurance Services

• United States
• Insurance
• 500 - 600 Employee

• Project Coordinator

  • Jan 2014 - Oct 2015

   Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s… Show more  Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s website.  Performed Frontend/Backend testing using SQL queries.  Managed QA documentation using Microsoft Test Manger 2012 and Microsoft SharePoint.  Work closely with developers to coordinate Functional and Usability Testing.  Coordinated testing efforts with department management to ensure functionality and usability.  Assist in root cause analysis on critical defects and implement preventative actions in testing to ensure similar defects are detected in the future test cycles.  Participate in Project Kick-Off and Scrum Meeting with Business Analysis.  Defining and performing the Test strategies and associate scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associate functionality.  Coordinate with other members in the QA team to come up with test strategies to meet project deadlines.  Report and track defects accurately in Team Foundation Server 2012.  Organize and archive software images for efficient retrieval and system configuration.  Track progress of test cases.  Hold defect review meeting with developers, Business Administration, and project manager and recommend issue resolution. Show less  Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s… Show more  Gain broad knowledge of company sales and global distribution market by working with Project manager, Business manager, QA lead.  Understand business relationship between product users and business team.  Involve in Test Plan and created Test Cases for the project in Microsoft Test Manger 2012.  Designed test plan and test cases for User Acceptance Testing (UAT).  Designed and preformed tests for mobile devices like in Android, Windows, and iPhone to access the company’s website.  Performed Frontend/Backend testing using SQL queries.  Managed QA documentation using Microsoft Test Manger 2012 and Microsoft SharePoint.  Work closely with developers to coordinate Functional and Usability Testing.  Coordinated testing efforts with department management to ensure functionality and usability.  Assist in root cause analysis on critical defects and implement preventative actions in testing to ensure similar defects are detected in the future test cycles.  Participate in Project Kick-Off and Scrum Meeting with Business Analysis.  Defining and performing the Test strategies and associate scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associate functionality.  Coordinate with other members in the QA team to come up with test strategies to meet project deadlines.  Report and track defects accurately in Team Foundation Server 2012.  Organize and archive software images for efficient retrieval and system configuration.  Track progress of test cases.  Hold defect review meeting with developers, Business Administration, and project manager and recommend issue resolution. Show less



Lifetouch

• United States
• Photography
• 700 & Above Employee

• QA Analyst

  • Jan 2012 - Dec 2014



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Account Operations Specialist

  • Jan 2010 - Dec 2011

  Responsibilities: Collaborate with client service managers and business analysts during customer implementation. Setup and maintain customer configurations through administrative portal. Respond to member feedback requests. Act as the technical liaison between the call center and IT. Primary interface with client relations, sales, operations and marketing to complete ad hoc reporting requests. Create and analyses customer reports managing and looking for trends, gaps in… Show more Responsibilities: Collaborate with client service managers and business analysts during customer implementation. Setup and maintain customer configurations through administrative portal. Respond to member feedback requests. Act as the technical liaison between the call center and IT. Primary interface with client relations, sales, operations and marketing to complete ad hoc reporting requests. Create and analyses customer reports managing and looking for trends, gaps in service and opportunities for improvement. Data work with the reporting and Analytic team. Collaborate with client service managers and business Analysts during customer implementation. Setup and maintain customer configurations through administrative portal. Respond team member feedback requests. Act as the technical liaison between the cell enter and IT. SME of application. Work with operations team. Show less Responsibilities: Collaborate with client service managers and business analysts during customer implementation. Setup and maintain customer configurations through administrative portal. Respond to member feedback requests. Act as the technical liaison between the call center and IT. Primary interface with client relations, sales, operations and marketing to complete ad hoc reporting requests. Create and analyses customer reports managing and looking for trends, gaps in… Show more Responsibilities: Collaborate with client service managers and business analysts during customer implementation. Setup and maintain customer configurations through administrative portal. Respond to member feedback requests. Act as the technical liaison between the call center and IT. Primary interface with client relations, sales, operations and marketing to complete ad hoc reporting requests. Create and analyses customer reports managing and looking for trends, gaps in service and opportunities for improvement. Data work with the reporting and Analytic team. Collaborate with client service managers and business Analysts during customer implementation. Setup and maintain customer configurations through administrative portal. Respond team member feedback requests. Act as the technical liaison between the cell enter and IT. SME of application. Work with operations team. Show less



Mayo Clinic Health System Event Center

• United States
• Entertainment
• 1 - 100 Employee

• Technical Support

  • Jan 2008 - Dec 2009

  Description of Position: Used timekeeper web application tool for logging in to computer. Log in to access software tool for using customer MDN to get in to customer information and their bill history. Access primary gave me option to see customer's bill and data uses and additional charges or block there account for non payment. Analyst the root cause for stop drooping call or disconnect their phone line or internet. The tool Access use to carry more software program as different… Show more Description of Position: Used timekeeper web application tool for logging in to computer. Log in to access software tool for using customer MDN to get in to customer information and their bill history. Access primary gave me option to see customer's bill and data uses and additional charges or block there account for non payment. Analyst the root cause for stop drooping call or disconnect their phone line or internet. The tool Access use to carry more software program as different functionality with different symbol or name. For Example the "Account Analyst " I had to check for different problem solver for the client. I used IPR software tools for shipping information analysis tool. Trouble shutting wizard tool which helped me to analyst customer's problem and resolving way. Info Manager tool I used for find out all kind of company policy, code number for add or deactivate feature, find the answer where i have to go for specific tool. Provide accurate and appropriate information for customer by inquiry info manager tools. I did trouble shutting on apple iPhone, apple iPad, Samsung Galaxy phone, Samsung Galaxy tablets, and tablets and jack pot. Show less Description of Position: Used timekeeper web application tool for logging in to computer. Log in to access software tool for using customer MDN to get in to customer information and their bill history. Access primary gave me option to see customer's bill and data uses and additional charges or block there account for non payment. Analyst the root cause for stop drooping call or disconnect their phone line or internet. The tool Access use to carry more software program as different… Show more Description of Position: Used timekeeper web application tool for logging in to computer. Log in to access software tool for using customer MDN to get in to customer information and their bill history. Access primary gave me option to see customer's bill and data uses and additional charges or block there account for non payment. Analyst the root cause for stop drooping call or disconnect their phone line or internet. The tool Access use to carry more software program as different functionality with different symbol or name. For Example the "Account Analyst " I had to check for different problem solver for the client. I used IPR software tools for shipping information analysis tool. Trouble shutting wizard tool which helped me to analyst customer's problem and resolving way. Info Manager tool I used for find out all kind of company policy, code number for add or deactivate feature, find the answer where i have to go for specific tool. Provide accurate and appropriate information for customer by inquiry info manager tools. I did trouble shutting on apple iPhone, apple iPad, Samsung Galaxy phone, Samsung Galaxy tablets, and tablets and jack pot. Show less