Tanja Valeri

Project and Development Specialist at Greenpeace Belgium
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Contact Information
us****@****om
(386) 825-5501
Location
Genk, Flemish Region, Belgium, BE
Languages
  • English Full professional proficiency
  • French Professional working proficiency
  • German Limited working proficiency
  • Dutch Native or bilingual proficiency
Skills

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Credentials

  • Project Management PRINCE2
    SYNTRA Limburg
    Apr, 2016
    - Sep, 2024
  • HRM responsible
    Syntra Limburg
    Sep, 2012
    - Sep, 2024
  • Management for SME
    Syntra Limburg
    Oct, 2004
    - Sep, 2024
  • Semco Style consultant
    Semco Style Institute

Experience

  • Greenpeace Belgium
    • Belgium
    • Non-profit Organizations
    • 1 - 100 Employee
    • Project and Development Specialist
      • Nov 2018 - Present

      Learning & Development CoordinatorProject Management Specialist Facilitator & Trainer Learning & Development CoordinatorProject Management Specialist Facilitator & Trainer

  • A&C Systems
    • Belgium
    • Wholesale
    • 1 - 100 Employee
    • Project Manager
      • Jun 2018 - Oct 2018

  • Delhaize Belgium
    • Belgium
    • Retail
    • 700 & Above Employee
    • Adjunct Directeur
      • Mar 2017 - Feb 2018

  • Rent A Car / Enterprise Belgium
    • Belgium
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Customer Service Manager
      • Aug 2016 - Feb 2017

      Lead the customer service department of a team of 10 customer service agents.Improve customer service experience, create engaged customers and facilitate organic growth.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.Work out & implement personal and team development plans. Lead the customer service department of a team of 10 customer service agents.Improve customer service experience, create engaged customers and facilitate organic growth.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.Work out & implement personal and team development plans.

  • DHL Parcel
    • Netherlands
    • Freight and Package Transportation
    • 700 & Above Employee
    • Regional Manager DHL Parcelshop
      • Jun 2015 - Aug 2016

      Build & manage the Belgian Parcelshop network of 1200 shops for DHL Parcel.Start up and implementation on site & training of internal and external staff.Standardise operational processes, products and tools, quality, consistency, customer satisfaction.Participate in Parcelshop projects. Build & manage the Belgian Parcelshop network of 1200 shops for DHL Parcel.Start up and implementation on site & training of internal and external staff.Standardise operational processes, products and tools, quality, consistency, customer satisfaction.Participate in Parcelshop projects.

  • DHL Freight
    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Key Account Officer
      • Jan 2014 - Jun 2015

      Manage 10-12 large accounts from a to z.Performance Analysis. Manage 10-12 large accounts from a to z.Performance Analysis.

  • Essec - BNS
    • Belgium
    • Telecommunications
    • General Shop Management
      • 2008 - 2013

      Responsible for the daily operations of 12 telecom shops.

    • Regional Manager
      • Oct 2004 - Dec 2007

      Manage the integration and daily operations of 4 new shops from a take over.Responsible for a small call center of 3 fte's.

    • Business Center Telesales Representative + Shop Sales
      • Mar 2003 - Sep 2004

      Shop sales to B2B, B2C customers of telecom hardware (mobile phones, gps, ...) & services.Telesales activities to Proximus Mobile B2B customers.

Education

  • Media, Arts & Design Academy Genk
    Master of Arts (M.A.), Photography
    1998 - 2002
  • Ghent University
    Veterinary Medicine
    1995 - 1997

Community

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