Experience

Sweetfin

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2021 - Present

  Managed restaurant and production Hired, trained and guided team of 25 employees Increased production capacity for LA restaurants Increased sales through community outreach Managed restaurant and production Hired, trained and guided team of 25 employees Increased production capacity for LA restaurants Increased sales through community outreach



Cafe Gratitude

• Restaurants
• 1 - 100 Employee

• Assistant General Manager

  • May 2016 - Dec 2019

  Coached and guided team on company policies, procedures and steps of service. Created and implemented marketing idea for slower days to build up sales; resulted in 15% sales increase. In charge of scheduling, training, hiring, inventory, P&L, invoice processing and bill payments. Took over struggling retail section and increased sales by 75% through team engagement. Maintained staff meetings weekly and focused them on goals for that month. Coached and guided team on company policies, procedures and steps of service. Created and implemented marketing idea for slower days to build up sales; resulted in 15% sales increase. In charge of scheduling, training, hiring, inventory, P&L, invoice processing and bill payments. Took over struggling retail section and increased sales by 75% through team engagement. Maintained staff meetings weekly and focused them on goals for that month.



Veggie Grill

• Los Angeles, California, United States

• General Manager

  • Apr 2015 - Apr 2016

  Increased team productivity through hands on managing and positive affirmations. Implemented company policies and procedures, and disciplined team as needed. Processed bills, payroll, and conducted safety training on each shift through pre-shift meetings. Manages four restaurants within the one year period. Increased team productivity through hands on managing and positive affirmations. Implemented company policies and procedures, and disciplined team as needed. Processed bills, payroll, and conducted safety training on each shift through pre-shift meetings. Manages four restaurants within the one year period.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Apr 2013 - Apr 2015

  Defined new goal in food cost that company has adopted by analyzing P&L and ordering; ran 28.9% vs.31.6% budget. Increased Cafe sales 20-30% through connecting with community events and building relationships. Achieved highest increase in Catering sales by 70% through placing people in right positions, guiding, and supporting.Assisted DM in marketing; resulted in presenting Panera Bread food on public radio show and volunteering. Improves team morale through hands on management, positive affirmations and energy. Show less

• Training Specialist

  • Aug 2010 - Apr 2013

  Managed training program;consistently ranked number one trainer in company. Implemented safety meetings that resulted in reducing injuries by 50%.Assisted GM in all aspects of running restaurant from financials to guest and team relations.



Le Pain Quotidien

• Belgium
• Restaurants
• 700 & Above Employee

• Restaurant Manager

  • May 2006 - Jul 2009

  Promoted from a server to a manager within five months of being with company. Assisted GM and DM in financials and training of future management team. Promoted from a server to a manager within five months of being with company. Assisted GM and DM in financials and training of future management team.