Experience

MNP Corporation

• Automotive
• 100 - 200 Employee

• Production Control - Manufacturing

  • Aug 2022 - Sep 2023

  United States



US Medical Management

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Denial Management Spesalist Billing

  • Mar 2022 - Sep 2022

  Troy, Michigan, United States



MIchigan UFCW Administrator LLC

• United States
• 1 - 100 Employee

• Receptionist

  • Jul 2018 - Mar 2022

  876 Horace Brawn Dr Madison Heights, Mi 48071 Receptionist



MIUFCW

• Claims Adjuster

  • Jan 2020 - Dec 2021



Binson's Home Health Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Scripts departmen -jaysec or go script document specialist

  • Jun 2015 - Jun 2018

  Center Line, Michigan



SRVR, LLC (NECC Telecom)

• Group Leader/ Team Leader/ Telemarketer

  • Jan 2004 - Feb 2015

  Troy, Michigan • Led a group of approximately 10-20 external sales agents and Led a group of approximately 5-10 internal sales agents,identified coaching needs based on monitoring reports and daily sales records, consulted with customers to establish phone or gas services through brokers including NECC, Pulse, Blue Tone and Volunteer Energy. • Helped other agents achieve sales targets, improve results and meet company objectives. • Troubleshot issues to determine level of escalation to either Technical… Show more • Led a group of approximately 10-20 external sales agents and Led a group of approximately 5-10 internal sales agents,identified coaching needs based on monitoring reports and daily sales records, consulted with customers to establish phone or gas services through brokers including NECC, Pulse, Blue Tone and Volunteer Energy. • Helped other agents achieve sales targets, improve results and meet company objectives. • Troubleshot issues to determine level of escalation to either Technical Department or Supervisor. • Conducted live online monitoring via CCM to ensure VOIP/Dealmaker software application is being utilized properly including user assignment and application of campaign or user lists. • Ensured successful sales calls by screening calls and taking appropriate actions when needed. • Ensured that agents were informed of new information by conducting weekly meetings and daily huddles. • Researched competitor data and compiled reports monthly for upper management team. Show less