Experience

Results Direct

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Account Manager

  • Jul 2021 - Present

  • Understanding and implementing digital solutions by facilitating definition of project scope, budgets, goals, deliverables, and ensuring all relevant stakeholders are identified and engaged during the planning, design, and delivery phases of the project. • Building strong and meaningful business relationships with key stakeholders within RD key accounts. • Managing scope, cost estimates, and client expectations to deliver complex projects on time, and within budget constraints. • Liaising with Technical Analysts, Database and Web Development teams to communicate priorities, objective, and expectations around deadlines. • Responsible for Agile processes and improving upon existing project management and delivery operations. • Pursuing and accomplishing RD ISO Project Management processes as instructed. • Developing Standard Operating Procedures for various RD internal tasks. • Supporting management with projects and administrative tasks as required.



Monash University

• Australia
• Higher Education
• 700 & Above Employee

• Project Business Analyst

  • Mar 2020 - Dec 2020

  • Gathered Business Requirements, interacting with other Designers and Developers to get a better understanding of the Business Process. • Formulated requirements into high and low-level use case specifications and designed them into Use Case, Business Flow Diagrams, Sequence Diagrams using MS Visio. • Liaised with the client and technical team to convert business requirements into technical solutions to decommission legacy system. • Responsible for executing performance tests and providing documentation to the team and the client for troubleshooting and resolving issues, reported by the users. • Performed GAP Analysis and handled feasibility study for impact on performance analysis. • Managed test log and wrote evaluation and summary reports. • Used MS Project to manage schedules, deadlines, resources and to collaborate with the team. • Worked in an agile team using Scrum methodology and managed backlog with the client.



The ELEET Real Estate

• Information Technology Support Analyst

  • Sep 2019 - Feb 2020

  • Installing and configuring software systems, computer hardware, networks, printers, and scanners. • Providing technical support to various users across the company. • Setting up accounts for new users. • Troubleshooting and timely responding to any service issues and requests. • Repairing and replacement of equipment, when required. • Installing and configuring software systems, computer hardware, networks, printers, and scanners. • Providing technical support to various users across the company. • Setting up accounts for new users. • Troubleshooting and timely responding to any service issues and requests. • Repairing and replacement of equipment, when required.