Family Resource Specialist

• Jun 2021 - Present

Conduct outreach and provide training and support to health care providers that care for women of childbearing age and professionals who work with them. Provide information, technical assistance, and parent-to-parent support to families and professionals. Assist women of childbearing age to navigate multiple systems including health, mental health, health insurance (including managed care), health care, social services, juvenile justice, child welfare, and community-based service systems. Provide information to women and families about available services, resources, and supports within the context of health and education about topics important to women and their families (family engagement, early and continuous screening/child find and evaluation, medical home that coordinates with other services including schools, community-based services that are easy to use including child care, and after-school care, adequate healthcare financing, and transition to adult systems of care and adult life). Enhance family self-advocacy capacity across multiple systems. Participate as a parent voice in health and education quality improvement efforts. Assist professionals to provide more family-centered, culturally competent, and coordinated care. Present at and attend professional meetings relating to project goals and SPAN’s mission. Collect and analyze evaluation information; prepare reports as needed in collaboration with supervisor. Maintain records and information that support project under direction of supervisor. Show less

Patient Service Representative

• Dec 2017 - Nov 2019

Relationship Coach/Consultant

• Aug 2015 - Nov 2019

Party planner, Sexual health educator. I plan free in home parties for ladies night celebrations. Get togethers, Bachelorette parties, and even birthdays! I empower, educate and entertain women from all different walks of life. Party planner, Sexual health educator. I plan free in home parties for ladies night celebrations. Get togethers, Bachelorette parties, and even birthdays! I empower, educate and entertain women from all different walks of life.

Customer Care Agent

• May 2015 - Oct 2016

customer care professional

• Oct 2012 - Jul 2014

Use creative, ‘out of the box’ thinking, that will do whatever it takes to exceed customers’ expectations and deliver a truly remarkable service experience. -Resolve 12-15 customer calls/emails per hour related to products offered on website -Investigate and resolve account-specific issues related to order shipments -Assist in the development of department methods and procedures -Process customer orders by phone -Communicate website issues to IT team as necessary for quick resolution -Report all product and service-related trends to the Customer Care Manager -Generate UPS Delivery Intercepts, Return Authorizations and/or claims as necessary -Assist in the fulfillment of periodic marketing promotions -Other general administrative duties (e.g., filing, data entry, etc.) as assigned (Open)2 recommendations Show less