Speech-Language Pathology Assistant

• Mar 2022 - Present

Inktel

• Aug 2020 - Sep 2021

• Make outgoing calls to vetted leads & potential customers to schedule high quality for sales. • Serve as professional representative when dealing with customer communications: via phone, email, etc. • Document each call as per company and departmental policies and procedures. • Follow up with potential customers in a timely manner if necessary. • Demonstrate an aptitude for sales, be able to ask for the next meeting and suggest additional products or services to increase customer satisfaction and assist with billing. Show less

Pharmacy Technician

• Sep 2017 - Mar 2021

• Deliver high levels of customer service to our patients via both scripted and non-scripted interactions • Identifying, presenting, enrolling and managing patients in the CVS Multi-Dose Packaging • Working with their internal Team Members and CVS Pharmacy store teams and assisting patients with operational needs • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors, and pharmacists. • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. • Provided friendly customer service to all clients. • Proficiently processed and dispensed written, oral, and electronic prescriptions. • Effectively communicated with doctors, to receive all prescriptions. • Consistently checked in with patients. Show less

Customer Service Specialist

• Apr 2020 - Aug 2020

-Assists applicants in filling out forms, using knowledge of information required or native language of applicant. -Interviews claimants returning at specified intervals to certify claimants for continuing benefits. -Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises. -Answers questions concerning registration for jobs or application for unemployment benefits. -Assists applicants in filling out forms, using knowledge of information required or native language of applicant. -Interviews claimants returning at specified intervals to certify claimants for continuing benefits. -Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises. -Answers questions concerning registration for jobs or application for unemployment benefits.

Administrative Assistant

• Jan 2014 - Mar 2020

• Acting as a first point of contact: dealing with correspondence and phone calls • Managing diaries and organizing meetings and appointments • Screening and directing phone calls and distribute correspondence • Supports human resources department by screening, testing, and interviewing applicants. • Produce and distribute correspondence memoirs, letters, faxes, and forms. • Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintain equipment inventories, and evaluating new equipment. • Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. Show less

Front Desk

• Jun 2016 - Apr 2019

• Served as an lead advocate for the students • Help over 50 students per day with college applications & FASFA • Answering questions about education, application processes, and university services • Greets and direct all visitors. • Planned over 20 seminars ranging from several topics including Alcohol poisoning prevention, cultivating healthy relationships, and etc. • Served as an lead advocate for the students • Help over 50 students per day with college applications & FASFA • Answering questions about education, application processes, and university services • Greets and direct all visitors. • Planned over 20 seminars ranging from several topics including Alcohol poisoning prevention, cultivating healthy relationships, and etc.

Volunteer

• Aug 2013 - Aug 2016

• Bring all patients their meals • Oversee head pharmacist on duty • Kept stock areas neat and organized to maintain efficiency • Bring all patients their meals • Oversee head pharmacist on duty • Kept stock areas neat and organized to maintain efficiency

Student Volunteer

• Jun 2012 - Jun 2016

• Help prepare prescriptions bags in advance • Updated patient prescription data • Maintained drug inventory • Perform clerical tasks in Labor & Delivery Department • Assist visitors with finding rooms • Oversee nurse on duty • Actively answer phones and direct calls • Help prepare prescriptions bags in advance • Updated patient prescription data • Maintained drug inventory • Perform clerical tasks in Labor & Delivery Department • Assist visitors with finding rooms • Oversee nurse on duty • Actively answer phones and direct calls