Tanisha Gordon
Project Coordinator at Meridian Imaging Solutions, A Konica Minolta Company- Claim this Profile
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Topline Score
Bio
Ermin Rock
Tanisha is very detailed oriented
Ermin Rock
Tanisha is very detailed oriented
Ermin Rock
Tanisha is very detailed oriented
Ermin Rock
Tanisha is very detailed oriented
Credentials
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Business Analytics with Excel
SimplilearnJan, 2023- Oct, 2024 -
Introduction to Cyber Security
SimplilearnJan, 2023- Oct, 2024 -
PMP® Certification Training Course
SimplilearnJan, 2023- Oct, 2024 -
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and AgileAug, 2022- Oct, 2024 -
Six Sigma Yellow Belt
6sigmastudy - The global certification body for six sigma certificationsAug, 2022- Oct, 2024
Experience
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Meridian Imaging Solutions, A Konica Minolta Company
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IT Services and IT Consulting
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1 - 100 Employee
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Project Coordinator
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Oct 2017 - Present
Utilized strong communication skills to effectively respond to customer service requests, ensuring timely resolution and improving customer satisfaction.Demonstrated proficiency in utilizing various software tools, including job-related software, to streamline processes and efficiently handle tasks such as preparing change of address records and issuing service discontinuance orders.Applied analytical skills to conduct operations and processes audits, identifying areas for improvement, enhancing brand performance, and ensuring compliance.Leveraged strategic thinking abilities to conduct SWOT analyses and develop comprehensive strategic plans for corporate and business units, identifying opportunities and mitigating weaknesses and threats.Collaborated with cross-functional teams and external stakeholders, utilizing strong coordination and communication skills to support business growth through the development and implementation of new features and initiatives. Show less
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Business Analyst
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May 2016 - Oct 2017
Business AnalystMeridian Imaging Solutions, Vienna, VALed business requirements gathering and analysis by conducting interviews with stakeholders, facilitating workshops, and utilizing various techniques such as SWOT analysis and gap analysis.Developed and maintained comprehensive documentation, including business requirements, use cases, process flows, and functional specifications, to ensure clarity and alignment throughout the project lifecycle.Utilized data analysis skills to identify trends, patterns, and insights, providing valuable recommendations for process improvements, cost savings, and revenue generation.Collaborated closely with cross-functional teams, including developers, testers, and project managers, to ensure successful implementation of business solutions and adherence to project timelines.Acted as a subject matter expert, providing guidance and support to junior analysts, fostering a culture of continuous learning and professional development within the team. Show less
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Salient CRGT
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Support Services Specialist
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Jul 2015 - Mar 2016
Support Service Specialist SNI Companies (Salient CRGT), Herndon, VA Implemented efficient file management system, overseeing physical and digital files, monitoring spreadsheets, and updating reports to ensure seamless coordination of project materials. Proactively managed supply inventory by conducting regular stock checks, forecasting supply needs, placing orders, and verifying receipt of supplies, ensuring uninterrupted operations. Streamlined onboarding processes by creating comprehensive onboarding folders for new employees and efficiently assigning and distributing electronic devices, promoting smooth transitions for new team members. Conducted thorough examinations of budget estimates, ensuring completeness, accuracy, and adherence to procedures and regulations, providing critical insights for effective financial planning and decision-making. Demonstrated strong attention to detail and organizational skills, maintaining accurate records and documentation, and effectively leveraging technology and software tools to optimize business processes. Show less
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Essential Family Services
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United States
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Individual and Family Services
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1 - 100 Employee
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Senior Direct Care Supervisor
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Sep 2013 - Jun 2015
Senior Direct Care Supervisor Essential Family Services, Portsmouth, VA Enhanced department competency by providing comprehensive training and valuable feedback to newly hired personnel, ensuring their successful integration into the team. Effectively managed a caseload of twenty-five clients, overseeing staff schedules based on individual service plans (ISP) and maintaining accurate weekly support logs. Led new hires through company onboarding procedures, delivering training and instructions on the requirements of different positions, and fostering a strong understanding of company values. Conducted field visits with Direct Care Specialists, actively contributing to monthly satisfaction meetings with families and ensuring quality service delivery. Demonstrated compliance with state Medicaid/Medicare guidelines by diligently completing new client charts and organizing support documents, ensuring accurate and up-to-date records. Participated in client quarterly and annual service plan meetings, providing valuable input and insights to enhance client outcomes and satisfaction. Utilized analytical skills to assess various processes, identify underperformance, and implement new methods that significantly improved efficiency and effectiveness. Show less
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LogistiCare Solutions, LLC
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1 - 100 Employee
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Regional Field Monitor
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Apr 2005 - Aug 2013
Regional Field Inspector LogistiCare Solutions, LLC Ensured passenger satisfaction by diligently maintaining vehicles in safe and clean operating condition, prioritizing passenger safety and comfort. Demonstrated excellent telephone etiquette, skillfully handling difficult calls and resolving customer issues, maintaining a high level of professionalism and customer satisfaction. Assisted customers with requests and provided prompt and accurate answers to their questions, enhancing overall customer satisfaction. Utilized expertise in regulatory standards, including Department of Transportation, Department of Medical Assistance Services, and American Disabilities Act, to certify non-emergency transportation providers and paratransit vehicles, ensuring compliance with federal, state, and local regulations. Developed and coordinated comprehensive training programs to educate individuals on company policies, procedures, and job tasks, facilitating knowledge transfer and improving overall performance. Managed compliance levels and monitored company-based performance for a portfolio of 60+ non-emergency transportation providers, ensuring adherence to regulatory standards and optimizing operational efficiency. Show less
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Education
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2019 - 2019
University of the District of Columbia
Certification, Associate in Project Management (CAPM) -
2015 - 2017
Colorado Technical University
Bachelor of Science - BS, Business Administration and Management, General -
2009 - 2011
American InterContinental University
Associate of Arts - AA, Business Administration and Management, General
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