Experience

Meridian Imaging Solutions, A Konica Minolta Company

• IT Services and IT Consulting
• 1 - 100 Employee

• Logistics Project Coordinator

  • Oct 2017 - Present

  • Continues to project professional company image through phone and email interaction with some on-site visits• Provides logistics support for small and large equipment deployments by coordinating deliveries, survey new site locations to confirm proper specifications such as space requirements and best access points• Utilizes SharePoint daily to maintain event queues to track equipment once orders have been processed and shipped• Develops and complies logistical requirements while coordinating with other departments such as Copier IT, Solution Engineers, and Connectivity Technicians for adequacy• Successfully manages U.S. Department of State deployments, oversee the supply and/or service requests• Maintains liaison and develop partnerships with other local and outside dealers and vendors for competitive pricing for supplies and service• Processes equipment shipped in by outside dealers for local customer accounts; building the sales orders, creating equipment records and contracts• Constructs delivery routes based on the daily workloads and time slots• Ensures network environments meet connection criteria • Provides excellent communication and organization between Sales, Management, and customers to ensure all delivery expectations were met

• Customer Service Enthusiast

  • Sep 2016 - Present

  • Project a professional company image through phone interaction.• Answer phones and respond to customer requests promptly.• Assign territories/technicians to equipment records.• Process service calls and supply requests received via phone and/or electronically.• Follow up on any customer inquiries not immediately resolved.• Purchase non-inventory supplies as needed for resale.• Process credits for return supplies and warrantable supplies.• Maintain daily contact with Technicians.• Monitor sick, vacation and personal time. Report leave to Human Resources.• Follow procedures for out of area service calls by placing orders with vendors, obtaining closing information and invoicing the calls.• Review service calls prior to invoicing on any chargeable labor. Rebill service or supply invoices as needed.• Work with dispatch to resolve customer service requests and become familiar with dispatch procedures.• Identify, research and resolve customer issues using any and all resources.• Recognize and alert management of trends in customer calls (call backs/alerts).• Communicate with sales staff and management on any escalated service concerns.• Research billing issues and escalate to management for resolution.• Upsell/Cross sell products and services.• Performs other related duties as assigned.