Experience

Agricorp

• Canada
• Insurance
• 200 - 300 Employee

• IT Help Desk Specialist

  • Sep 2020 - Present

  Ontario, Canada • Effectively Creating descriptive tickets using our company software to keep track of user’s computer issues communicated through the phone, email or in person. • Demonstrating the customer service skills, through attentively listening to customers in order to understand each issue and situation, delivering proper follow-up and status updates. • Performed problem diagnosis to determine hardware and software issues to the satisfaction of the user or route the problem to next level of… Show more • Effectively Creating descriptive tickets using our company software to keep track of user’s computer issues communicated through the phone, email or in person. • Demonstrating the customer service skills, through attentively listening to customers in order to understand each issue and situation, delivering proper follow-up and status updates. • Performed problem diagnosis to determine hardware and software issues to the satisfaction of the user or route the problem to next level of support for resolution. • Training the end-users on the use and features of the various operating systems and applications on various platforms. • Base imaged Windows 10 and various corporate software using Microsoft SCCM • Maintained user profiles in active directory by creating, editing profiles, policies and groups • Setting up new hire Computers and profiles making sure they have all the software needed to perform the job • Remotely supporting users on network connectivity issues by asking probing questions, and as a result finding out what the issue is in a timely manner. • Setting up remote desktop connections on user’s computers and teaching users how to use it effectively through documentation and detailed verbal instruction. • Resolve corporate phone issues adequately • Help maintain IT asset Inventory and Software Inventory •Effectively installing software such as oracle , SAS, Teams , chrome , Mitel, Firefox etc on computers in a timely manner • proficiently teaching new employees the processes and procedures of the company by verbal communication , demonstrations and also creating instruction sets . Show less



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2010 - Nov 2020

  Cambridge Ontario •Handle cash, credit or check transactions with customers Scan goods and collect payments •Ensure pricing is correct •Issue change, receipts, refunds, or tickets •Redeem stamps and coupons •Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change •Make sales referrals, cross-sell products and introduce new ones •Resolve customer complaints, guide them and provide relevant information Bag items… Show more •Handle cash, credit or check transactions with customers Scan goods and collect payments •Ensure pricing is correct •Issue change, receipts, refunds, or tickets •Redeem stamps and coupons •Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change •Make sales referrals, cross-sell products and introduce new ones •Resolve customer complaints, guide them and provide relevant information Bag items carefully •Greet customers when entering or leaving establishment Maintain clean and tidy checkout areas •Keep reports of transactions Show less



SafetyHQ

• United States
• Software Development

• Data Analyst

  • Jun 2020 - Aug 2020

  Toronto, Ontario, Canada • Accurately Clean data using complex formulas to manipulate large data structures • Consolidated 1000’s of contacts and leads from various systems into a master list in a timely manner • Removed duplicates and incomplete records from the database • Assisted the sales and marketing team by using scraping tools to obtain new records • Analyze and resolve any issues regarding data integrity



Agricorp

• Canada
• Insurance
• 200 - 300 Employee

• Data Administrator

  • Sep 2019 - Apr 2020

  Guelph, Ontario, Canada • Effectively and accurately data capturing and uploading customer insurance information • Opening , and sorting mail with extreme accuracy and detail. Effectively interacting with all levels of the organization • Examine customer information using programs such as CRM and Zepher • Ability to follow process and procedures while looking for ways to improve the process to make it more efficient • Excellent at time management making sure all tasks get completed on time.



Bimbo Bakeries USA

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Data Analyst-Master files

  • Sep 2018 - Jun 2019

  Cambridge, Ontario, Canada • Transition Business Customer Accounts and product pricing from AS400 to new web based Centralized Database system • Execute queries and run reports in AS400 system to extract data from the old system for data clean-up • Import large amounts of customer, authorization list and pricing data into Excel worksheets • Format the imported data in MS Excel workbooks and analyse it by creating Pivot tables and VLookups to achieve the analytical goals established for the transition to the new… Show more • Transition Business Customer Accounts and product pricing from AS400 to new web based Centralized Database system • Execute queries and run reports in AS400 system to extract data from the old system for data clean-up • Import large amounts of customer, authorization list and pricing data into Excel worksheets • Format the imported data in MS Excel workbooks and analyse it by creating Pivot tables and VLookups to achieve the analytical goals established for the transition to the new system • Schedule and host online meetings with Business Managers and Account executives to review business account; gather information, evaluating output requirements and formats, data cleanup • Liaising with account teams to ensure that the Central Database (CDB) pricing is set up correctly • Creating and updating EDLP & promotion pricing in the AS400 system • Maintain the accuracy of electronic files • Work independently on assigned accounts Show less