QA Project Coordinator

• Aug 2023 - Present

Legal Project Coordinator

• May 2022 - Nov 2022

The New York State Department of Financial Services is the department of the New York state government responsible for regulating financial services and products, including those subject to the New York insurance, banking and financial services laws. As a Legal Project Coordinator I oversaw the legal project management lifecycle from end to end to ensure that operations were in compliance with state and federal regulations. A large portion of my responsibilities required me to schedule project workflows, optimize stakeholder relations, and manage compliance outcomes. This particular role allowed me to serve as the main point of contact across 4+ cross-functional teams to enact strategies that improve reporting, legal, and stakeholder communications. Due to my efforts and organizational outcomes, I was appointed to individually oversee the management and final direction of 30-35 emails for associates throughout the department. In other words, allowing me to serve as the main point of contact across 4+ cross-functional teams to enact strategies that improve reporting, legal, and stakeholder communications. Due to said efforts and performance, I was appointed to individually oversees the management and final direction of 30-35 emails for associates throughout the department. Accomplishments Include: -Managed the department’s project coordination and management lifecycle to enhance legal outcomes and mitigate statewide risk; directs and investigates medical denials from insurance companies across New York State, overseeing 3.5K+ statewide monthly cases. -Developed agile project management strategies to reduce case error reports and enhance client satisfaction reporting rates across 100+ weekly cases; enacted an error-reduced focused strategy that decreased excessive incoming cases by +10% within 60 days of operations. Show less

Care Operations Coordinator

• Jun 2021 - Dec 2021

UCM Digital Health (UCM) offers a digitally integrated, whole person health solution that provides patients with immediate access to care on their terms. UCM combines a digital front door platform, multi-disciplinary team of providers, and a 24/7 telehealth triage, treatment, and navigation service to provide a range of patient services, including emergent and urgent care, primary and specialty care, behavioral health, and more. Care begins digitally and can seamlessly integrate across other points of care for a simple patient experience. As the Care Operations Coordinator I directed care operations and patient outcomes from end to end, not limited to scheduling, enhancing documentation processes, and finalizing tele-health efforts to enhance patient outcomes. One of my achievements in this particular role was my ability to drive overall patient satisfaction rates to +95% within four (4) months. Outside of my achievements, I was directed to oversee the overall completion and coordination of assigned projects - including surveys, conceptualization, requirements, design, implementation, and final turnover concerning the patient lifecycle. Said efforts positioned me to monitor patient operations, mine patient data/information, and proactively solve problems. Conclusively, my roles mission was to help refine vision and strategy by continuously developing efforts that contributed to the patient lifecycle. Accomplishments Include: -Coordinated data management strategies that enhance the patient documentation lifecycle and data retrieval process; individually led the organization of patient data documentation strategy across 10+ excel spreadsheets to serve as a cross-functional data gathering means. -Translated agile management concepts into actionable insights to refine physician and patient communications; successfully enacted a coordination strategy that located over 24 physicians across the state to serve 300 patients, with a case satisfaction rate of +96%. Show less

Clinical Operations Associate

• Jun 2020 - May 2021

OrthoNY, LLP is a bone and joint experts in Upstate New York. OrthoNY is dedicated to providing exceptional quality orthopedic care to improve our patients’ lifestyles. Their board certified team of orthopedists strives to treat all patients as if they are our own family, with skill and compassion. During my tenure I managed changes to the project scope, project schedule and project costs using appropriate verification techniques. These techniques manifested in me effectively managing the job completion process and ensures technology is functioning properly and in accordance with scope of work. An overall effort that allowed me to manage clinical expectations and deliverables. In other words, I operated as the business’s lead project coordinator/manager to facilitate smooth and efficient operations. Through said assumption of duties, I wanted to take a proactive approach in helping the enterprise refine their existing workflows, roadmaps, and doings, therefore I revamped the business’s existing clinical from a physical strategy to digital means, a process that optimized enterprise flow and decreased wait times by +5%. Accomplishments Include: - Led and refined the patient registration program process to an agile means that enhance patient registration, medical history collection, and electronic signatures through the enactment of 3+ business systems, later serving as a means to drive collection efforts by ~3.5%. -Identified data documentation errors, issues, and risks throughout the patient and operations lifecycle for daily 60+ patients across 5+ different teams to pin-point errors and room for improvement that would later serve to refine existing documentation practices. Show less

Patient Care Associate

• May 2019 - Jun 2020

Albany Medical Center, northeastern New York’s only academic medical center, is one of the Capital Region’s largest private employers with more than 9,000 employees. Albany Medical Center provides the highest level of patient care across disciplines, while receiving regional, national, and international recognition for high standards in patient care, education, and biomedical research. When hired I was brought on to lead patient care operations at the height of the COVID-19 pandemic and decrease critical care risks throughout the medical center. Putting my strategic leadership skills to use, I focused my efforts on designing project and program management workflows and concepts that would enhance overall performance. One of my greatest accomplishments was when I co-enacted operational strategies to adapt to a surge of a +10% increase of ICU patients during the pandemic. This role was truly the foundation that allowed me to perfect my project management skills from end to end. Here I was able to learn about the patient lifecycle, enhance my scheduling operations, collaborate with vendors, and finalize stakeholder communications with senior management officials. All of which enhanced my pre-existing project management acumen, allowing me to spearhead matters for all parties involved in the development of patient operations. Accomplishments Include: - Created and maintained comprehensive patient care reports throughout the creation of data insights that would serve to streamline national COVID reporting and care services; seamlessly refined the center’s existing process aiding 10+ patients per shift. - Reported data management and outcomes to management officials to analyze patient concerns and immediate matters; enacted a proactive means that enhance medical staff communications and patient care outcomes, preventing critical outcomes by ~20%. Show less