Experience

Chicago Cosmetic Surgery and Dermatology

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Engagement Supervisor

  • Jun 2023 - Present

• Call Center Coordinator

  • Apr 2022 - Jul 2023

  · Manage daily operations of the call center, overseeing appointment scheduling, patient schedule waitlist, and provider schedules· Ensure accurate patient information collection and handle various communication channels· Maintain high standards of patient experience and satisfaction· Utilize technology effectively and provide analysis for improvement· Coordinate staff schedules, handle customer service resolution, and provide feedback and training· Maintain safety protocols and perform other duties as needed· Provide administrative and operational support to Director of Operations and Medical Director· Prepare and modify documents, schedule meetings, and review security cameras· Assist with onboarding, training, and maintaining SOPs· Act as a go-to person for day-to-day office assistanceOperations (Chicago Cosmetic Surgery and Dermatology, Chicago, Illinois)· Work effectively with practice software and provide assistance to patients, vendors, visitors, employees, and providers· Communicate effectively with various audiences and adhere to HIPAA and OSHA regulationsAdditional Administrative Tasks· Recall management, medical records handling, and maintaining provider scheduling guidelines· Assisted with resume review and new hire onboarding documentation Show less

• Patient Entry Team Lead for Check Out

  • Aug 2020 - Apr 2022

  · Train and assist new staff, conduct customer service resolution training· Develop training materials and maintain an updated training manual· Oversee staff and patient schedules for efficiency and office flow

• Patient Entry Team Member

  • Mar 2019 - Aug 2020

  · Provide excellent customer service, register patients, and update demographic and insurance information· Schedule appointments, handle check-in and check-out processes, and collect payments· Answer phones, take messages, and utilize waiting lists



Dentistry for Kids

• United States
• Medical Practices
• 1 - 100 Employee

• Pediatric Dental Assistant

  • May 2016 - Mar 2019

  · Supported dentists in patient care, including preparation, x-rays, and patient education · Handled patient information, sterilized instruments, and performed treatments · Provided top-quality care to patients · Supported dentists in patient care, including preparation, x-rays, and patient education · Handled patient information, sterilized instruments, and performed treatments · Provided top-quality care to patients