Experience

Freshii

• Canada
• Restaurants
• 500 - 600 Employee

• Store Manager

  • Jan 2023 - Present

  - Maintaining high levels of customer satisfaction by ensuring that all customer complaints are addressed in a timely and professional manner. - Managing inventory and supplies, including ordering, receiving, and organizing products. - Supervising and coordinating all store activities, ensuring that all operations are running smoothly and efficiently. - Managing staff, including hiring, training, and scheduling employees. - Developing and implementing strategies to increase sales and profitability. - Monitoring and managing store expenses, including labour costs, food costs, and operational expenses. Show less



Harbour Gifts, WESTIN HARBOUR CASTLE

• Toronto, Ontario, Canada

• Store Supervisor

  • Jan 2020 - Jan 2023

  - Cultivating customer loyalty, promoted repeat business and improved sales. - Communicating with vendors regarding backorder availability, future inventories and special orders. - Recommending products to customers, thoroughly explaining details. - Responding to customer requests for products, service and company information. - Offering advice and assistance to customers, paying attention to special needs or wants. - Preparing and sharing weekly schedule for employees. - Cultivating customer loyalty, promoted repeat business and improved sales. - Communicating with vendors regarding backorder availability, future inventories and special orders. - Recommending products to customers, thoroughly explaining details. - Responding to customer requests for products, service and company information. - Offering advice and assistance to customers, paying attention to special needs or wants. - Preparing and sharing weekly schedule for employees.



z-teca Mexican Eatery

• Canada
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Sep 2022 - Dec 2022

  - Oversaw daily operations, ensuring food quality, service, and cleanliness standards were met. - Trained and supervised staff, ensuring they understood and adhered to all company policies and procedures. - Assisted with inventory management, including ordering supplies and conducting regular audits to minimize waste and maximize profitability. - Resolved customer complaints in a timely and professional manner, maintaining a high level of customer satisfaction. - Collaborated with other managers to develop and implement strategies to increase sales, reduce costs, and improve overall efficiency. Show less



No Frills Supermarket

• United States
• Food and Beverage Services
• 400 - 500 Employee

• Customer Service Cashier

  • Aug 2020 - Feb 2021

  - Resolved customer complaints and maintained clean and tidy checkout area. - Maintained customer satisfaction with quick and professional handling of product returns. - Monitored self-checkout systems and provided assistance or interventions where required. - Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store. - Handled approximately daily credit and cash transactions for customers with accuracy and speed. - Operated cash register to record transactions accurately and efficiently. Show less



Veera Traders

• Vapi, Gujarat

• Customer Service Representative

  • May 2019 - Nov 2019

  - Provided primary customer support to internal external customers. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolved concerns. - Offered advice and assistance to customers, paying attention to special needs or wants. - Leveraged sales and expertise to promote products and services. - Provided primary customer support to internal external customers. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolved concerns. - Offered advice and assistance to customers, paying attention to special needs or wants. - Leveraged sales and expertise to promote products and services.