Experience

Support Network

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Business Development Manager

  • Jul 2021 - Present

  Support Network is an online platform that connects people with care and support services, and since its launch in 2020 has become recognised as Australia's largest online community of independent support workers. Achievements: ⭐ Contributed to the brand’s growth, executing business development activities that grew revenue and supported marketing strategies that attracted new service providers, contractors, and clients. ⭐ Spearheaded enhancements to the Support Network’s online web portal, working with web developers to streamline user experiences and accommodate safeguards concerning COVID practices. ⭐ Played a key role during the launch and start-up phase of the Support Network brand, creating marketing materials and developing sales and operational process maps. Responsibilities: ► Drive the expansion of Support Network’s services across Australia. ► Oversee and manage incoming inquiries from all states. ► Serve as the 1st point of contact for support workers and private clients. ► Recruit, assess, and onboard service providers and support workers. ► Maintain consistent contact with existing service providers. ► Meet with Senior Leaders to secure partnership opportunities. ► Manage expectations of Corporate Sponsors. ► Monitor compliance, and coordinate training needs. ► Prepare Weekly Activity Summaries and Monthly Performance reports. ► Address and resolve website connectivity issues. ► Oversee general HR functions. ► Support self-managed clients with care planning and budgeting.



Multicultural Care

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Team Leader

  • Aug 2019 - Jul 2021

  A not-for-profit, secular, community organisation that specialises in providing home care services to people from culturally and linguistically diverse (CALD) backgrounds. Achievements: ⭐ Identified and closed significant compliance gaps by working cohesively with the Compliance Manager to implement audits and deliver training programs that aligned with industry guidelines. ⭐ Participated in the upgrade and launch of a customised CRM system, overseeing system configuration and development of workflows and process maps for 3 core programs. Responsibilities: ► Managed a team of 5 health professionals. ► Administered NDIS, Short Term Restorative Care (STRC), and Home Care Packages (HCP) programs. ► Prepared operational reports for the Board of Directors and funding bodies. ► Monitored compliance with legislative requirements. ► Recruited, interviewed, and hired health professionals. ► Maintained the team’s professional standards. ► Conducted Staff performance reviews. ► Identified professional development opportunities. ► Organised team training in line with industry requirements.



Enrich Living Services

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Client Service Manager

  • Dec 2017 - Jul 2019

  Case managed a portfolio of 65 clients, providing services to individuals, families, and couples with complex needs that require in-home support services. Responsibilities: ► Developed strategies to engage with members of the aged community. ► Implemented projects to increase the visibility of the company. ► Contributed to the development of service enhancements. ► Oversight of continuous improvement initiatives. ► Case Managed clients accessing Home Care and Support Packages. ► Liaised with service providers, allied health professionals, and government departments. ► Prepared and managed budgets and expenditures. ► Maintained records of case management activities, client encounters, and billings.



Creating Links (NSW) Ltd

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Aged Care | TACP Coordinator

  • Mar 2017 - Dec 2017

  Responsibilities: ► Coordinated Home Care Packages and Transition Aged Care Program. ► Recruited, sourced, and allocated staff. ► Attended Aged-care networking meetings. ► Conducted client assessments. ► Managed client invoicing. Responsibilities: ► Coordinated Home Care Packages and Transition Aged Care Program. ► Recruited, sourced, and allocated staff. ► Attended Aged-care networking meetings. ► Conducted client assessments. ► Managed client invoicing.



Anglicare Sydney

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Senior Client Service Representative | CHSP

  • Sep 2016 - Mar 2017

  Responsibilities: ► Managed intake and reassessment of CHSP clients. ► Developed Care Plans for clients and staff. ► Coordinated and prioritised incoming referrals. ► Worked in accordance with the organisation’s Mission and Values. ► Established strong working relationships with key stakeholders. ► Participated in continuous improvement projects. Responsibilities: ► Managed intake and reassessment of CHSP clients. ► Developed Care Plans for clients and staff. ► Coordinated and prioritised incoming referrals. ► Worked in accordance with the organisation’s Mission and Values. ► Established strong working relationships with key stakeholders. ► Participated in continuous improvement projects.



Ability Options

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• Post Placement Consultant | Case Management

  • Jul 2015 - Aug 2016

  Responsibilities: ► Case managed clients with disabilities, and complex needs. ► Contacted employers and jobseekers regarding placements. ► Lodged, processed, and followed-up claims. ► Provided intervention measures to achieve outcomes. ► Performed administrative functions and activities. ► Participated in Status Employment Services meetings ► Assisted job seekers with employment opportunities. Responsibilities: ► Case managed clients with disabilities, and complex needs. ► Contacted employers and jobseekers regarding placements. ► Lodged, processed, and followed-up claims. ► Provided intervention measures to achieve outcomes. ► Performed administrative functions and activities. ► Participated in Status Employment Services meetings ► Assisted job seekers with employment opportunities.



Department of Family and Community Services (NSW)

• Australia
• Government Administration
• 100 - 200 Employee

• Client Liaison Officer

  • Jul 2014 - Jun 2015

  Responsibilities: ► Established working relationships with clients, contractors, government agencies, and external bodies. ► Assisted in developing and implementing work plans and programs. ► Communicated project updates and status reports. ► Worked with government agencies and contractors. ► Managed tenant inquiries, complaints, and feedback. ► Sought growth opportunities for capability development. ► Reported and managed WHS and compliance issues. ► Performed administration duties and collated monthly reports.



The Salvation Army Employment Plus

• Australia
• Staffing and Recruiting
• 200 - 300 Employee

• Senior Case Manager

  • Sep 2013 - Jun 2014

  Responsibilities: ► Maintained strong working relationships with clients and external bodies. ► Managed a caseload of clients with various needs and abilities. ► Assisted in identifying employers and job vacancies. ► Negotiated Employment Pathway Plans. ► Conducted skill assessments to determine training needs. ► Organised training, educational courses, and work experience programs. ► Facilitated vocational or employment activities for clients. ► Provided professional guidance, support, and counselling.



Campbell Page

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• Case Manager

  • Oct 2010 - Aug 2013

  Responsibilities: ► Built working relationships with clients and key stakeholders. ► Managed clients with disabilities seeking employment. ► Conducted assessments on clients to identify strengths. ► Developed and implemented individualised return to work plans. ► Negotiated with employers to participate in placement programs. ► Advocated and liaised with employers in relations to client progress. ► Guided and supported clients. ► Arranged training courses and mentoring programs.