Pension Benefits and Attendance Coordinator

• Jan 2022 - Present

Client Service Representative

• Oct 2018 - Jan 2022

Working with Account Executives, and internal partners, I am the face of GSC to our customers and plan advisors. I regularly liaise with plan administrators and plan advisors in answering questions and problem solving their issues. As a Client Service Representative, it is my responsibility to educate and empower clients and advisors on GSC processes and tools such as plan administration online. I play a central role in new group benefit plan implementations and plan amendments as… Show more Working with Account Executives, and internal partners, I am the face of GSC to our customers and plan advisors. I regularly liaise with plan administrators and plan advisors in answering questions and problem solving their issues. As a Client Service Representative, it is my responsibility to educate and empower clients and advisors on GSC processes and tools such as plan administration online. I play a central role in new group benefit plan implementations and plan amendments as well as facilitating unique enrolment and benefit administration requirements. I am also heavily involved in client meetings, employee meetings, problem solving sessions, and general relationship building events. Show less Working with Account Executives, and internal partners, I am the face of GSC to our customers and plan advisors. I regularly liaise with plan administrators and plan advisors in answering questions and problem solving their issues. As a Client Service Representative, it is my responsibility to educate and empower clients and advisors on GSC processes and tools such as plan administration online. I play a central role in new group benefit plan implementations and plan amendments as… Show more Working with Account Executives, and internal partners, I am the face of GSC to our customers and plan advisors. I regularly liaise with plan administrators and plan advisors in answering questions and problem solving their issues. As a Client Service Representative, it is my responsibility to educate and empower clients and advisors on GSC processes and tools such as plan administration online. I play a central role in new group benefit plan implementations and plan amendments as well as facilitating unique enrolment and benefit administration requirements. I am also heavily involved in client meetings, employee meetings, problem solving sessions, and general relationship building events. Show less

Benefits Advisor

• Oct 2001 - Jul 2018

Administration ▪ Instrumental in the development, implementation and maintenance of LHCS’s health leave plans including the administration and coordination of all short-term and long-term disability benefits. Employee body numbered over 10,000 union and non-union workers with seven separate union agreements ▪ Administered non-occupational and work-related (WSIB) leaves of absence, including the accurate calculation of WSIB earnings and advance payments Relationship Management ▪… Show more Administration ▪ Instrumental in the development, implementation and maintenance of LHCS’s health leave plans including the administration and coordination of all short-term and long-term disability benefits. Employee body numbered over 10,000 union and non-union workers with seven separate union agreements ▪ Administered non-occupational and work-related (WSIB) leaves of absence, including the accurate calculation of WSIB earnings and advance payments Relationship Management ▪ Liaised with the Healthcare of Ontario Pension Plan (HOOPP) relating to employee data collection and administration of Retirements and Health leaves ▪ Collaborated with Compensation, Payroll, Occupational Health and other Human Resources professionals within the People & Culture Department as it related to more complex employee health leave files ▪ Liaised with benefit carriers on employee concerns relating to disability, health and dental coverage issues and accurate administration of plans Process Improvement and Committee Work ▪ Revised and refined internal retirement process in collaboration with other benefit team members and consistently received excellent feedback on ability to explain complex information at an individual’s level. ▪ Offered concrete and tangible suggestions for process improvements including enhancing Leave communication for the casual and Part-time staff and creating employee brochures on Disability plans for distribution throughout HR and Occupational Health. ▪ Participated on and also lead various committies for LHSC's annual employee Service Awards celebration

Labour Relations Associate, People & Culture (contract position)

• 2009 - 2010

▪ Responsible for the coordination of grievance files through gathering of information and compiling supporting documentation in preparation for grievance hearings ▪ Created and submitted Step II grievance response to relevant union groups on behalf of the Hospital ▪ Responsible for the day-to-day labour relations activities including language interpretation and guidance for leadership and employees as required ▪ Coordinated billing and recoverable accounts for union and labour… Show more ▪ Responsible for the coordination of grievance files through gathering of information and compiling supporting documentation in preparation for grievance hearings ▪ Created and submitted Step II grievance response to relevant union groups on behalf of the Hospital ▪ Responsible for the day-to-day labour relations activities including language interpretation and guidance for leadership and employees as required ▪ Coordinated billing and recoverable accounts for union and labour relations business

Recruitment Assistant

• Jan 2000 - Sep 2001

▪ Coordinated internal and external recruitment function ▪ Provided consultative and timely support in the recruitment process for leadership within an assigned business portfolio ▪ Consulted with leaders regarding current vacancies and future needs through workforce planning ▪ Interpreted and applied collective agreements, employment legislation and corporate policies to ensure best practice in recruitment process

Human Resources Assistant

• 1998 - 1999