Experience

Feldman, Kramer & Monaco, P. C.

• Law Practice
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2020 - Present

  As a Customer Service Representative I am tasked with handling a significant number of inbound calls by providing phone support while documenting customer transactions according to company procedures in a web-based CRM application. I also perform new client setup and existing maintenance functions, anticipate customer needs and deliver stellar customer service. As a Customer Service Representative I am tasked with handling a significant number of inbound calls by providing phone support while documenting customer transactions according to company procedures in a web-based CRM application. I also perform new client setup and existing maintenance functions, anticipate customer needs and deliver stellar customer service.



sbe Lifestyle Hospitality

• United States
• Hospitality
• 400 - 500 Employee

• Room Attendant

  • Sep 2015 - Jan 2020

  Performs routine duties in cleaning and servicing of guest rooms and baths within a timely manner. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems. Performs routine duties in cleaning and servicing of guest rooms and baths within a timely manner. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.



Resorts World Casino New York City

• Cocktail Waitress

  • Jan 2012 - Jan 2015

  Taking orders and serving beverages to customers, perform server duties such as cleaning machines, ringing up totals and verifying information to ensure that customers are old enough to drink.

• Line Server

  • Oct 2011 - Jan 2012

  Interact with guests at the assembly line and perform a variety of tasks, such as delivering orders, answering to customer inquiries, making suggestions, placing food and cutlery on trays, and anticipating guest needs.



Trade Wise Supermarket

• United States
• Retail Groceries

• Cashier

  • Jan 2009 - Nov 2010

  Greet customers, answer to inquiries, bagging groceries, scanning items, and reconciling receipts with cash. Greet customers, answer to inquiries, bagging groceries, scanning items, and reconciling receipts with cash.



IHOP

• Restaurants
• 700 & Above Employee

• Hostess

  • Jun 2008 - Nov 2008

  Serves as the first point of contact for customers, and also greets and seats guests. At the conclusion of a meal, hostess checks guests out on the cash register.

• Cashier

  • Mar 2008 - Jun 2008

  Welcoming customers, answering their questions, providing recommendations and operating cash register. Accepting payments, ensuring all prices are accurate and proving a receipt to every customer.

• Prep Cook

  • Dec 2007 - Mar 2008

  Prepare cooking ingredients by washing and chopping vegetables and cutting meat. Undertake basic cooking duties such as reducing sauces and parboiling food. Prepare simple dishes such as salads and entrees. Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces and taking out trash.