Experience

Legacy Ventures Hospitality

• United States
• Hospitality
• 100 - 200 Employee

• Assistant General Manager

  • Feb 2022 - Present



SPIRE Hospitality

• United States
• Hospitality
• 200 - 300 Employee

• Director Of Operations

  • Aug 2021 - Feb 2022



Country Inn & Suites Atlanta Airport South

• United States
• Hospitality

• General Manager

  • Aug 2020 - Aug 2021



Doubletree by Hilton Atlanta airport

• Atlanta, Georgia

• Director Of Operations

  • Dec 2017 - Jun 2020



Sage Hospitality Group

• United States
• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Nov 2016 - Dec 2017



Hotel Indigo Atlanta-Vinings

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Aug 2015 - Nov 2016

  Opened the property and set the standard for excellent service. Opened the property and set the standard for excellent service.



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Sep 2012 - Aug 2015

  Responsible for maintaining strong customer service standard and ensuring all guest service request are communicated and executed to the proper hotel operating department creating a successful hotel experience and guest loyalty. Responsible for completing all administrative task including employee records, financial files, and group resume information. Completed payroll correcting any discrepancies and monitoring overtime within my department Responsible for handling Guest Assistance and corresponding back to Hiltons’ corporate office as well as the guest with an appropriate resolution. Created the weekly 10 day forecast. Conducted customer service training classes. Handled all the ordering of supplies for the front desk/business center/and pantry area ensuring we were always at our recommended par levels. Created a front office incentive program recognizing agents that go over and above to ensure positive SALT scores. Conducting monthly departmental meeting with the front desk as well as weekly management meeting with my supervisors. Conducted daily pre-shift communicating daily events, possible issue, group information and hotel plans to ensure a successful outcome. Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Jun 2009 - Jan 2012

  Responsible for maintaining strong customer service standard and ensuring that all guest service request are communicated and executed to the proper hotel operating department creating a successful hotel experience and guest loyalty Responsible for completing administrative task including employee review and coach and counseling sessions. Completed payroll correcting any discrepancies and monitored overtime actives. Responsible for handling Guest Assistance and corresponding back to Hiltons’ corporate office as well as the guest with the appropriate resolution. Approved the weekly schedule ensuing staff levels matched business needs. Handled all the ordering of all supplies for the front desk/business center/and pantry area ensuring we were always at our recommended par levels. Created a front office incentive program recognizing agents that go over and above to ensure positive SALT. Conducting monthly departmental meeting with the front desk as well as weekly management meeting with my supervisors. Conducted daily pre-shift communicating daily events, possible issue, group information and hotel plans to ensure a successful outcome. Show less



Wyndham Destinations

• United States
• Hospitality
• 700 & Above Employee

• Assistant Guest Services Manager

  • Jan 2007 - Jan 2009

  Responsible for maintaining strong customer service standard and ensuring that all guest service request are communicated and executed to the proper hotel operating department creating a successful hotel experience and guest loyalty. Responsible for handling customer service issues in an appropriate manner before the guest departed. Maintain a clean and organized office. Created operational practices to advance customer service scores Implemented the daily MOD reports ensuring communication between each department on every shift. Completed night audit with the Fidelio system, process and deposit of hotel revenue and balanced accounts, Completed the 10 day, forecasting overall productivity of sales and room volume, also resolving charge back issues. Show less



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2000 - Jun 2006