Experience

AirData UAV

• United States
• Software Development
• 1 - 100 Employee

• Senior Manager, Account Management

  • Nov 2022 - Present

  Airdata UAV is the largest online fleet data management and real-time flight streaming platform. Airdata UAV is the largest online fleet data management and real-time flight streaming platform.



Great Place To Work US

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Sr. Account Manager-Team Lead-Enterprise & Global

  • Feb 2020 - Nov 2022

  I earned a promotion within the global authority on workplace culture and assumed accountability for serving as the first Senior Account Manager-Lead on a newly-formed software-as-a-service (SaaS) team and managing a portfolio comprised of accounts on Fortune’s 100 Best Companies to Work For list managing a $2.5MM portfolio. Annual goals include generating $1.5MM in new and recurring revenue.Through the aggressive pursuit of my upsell, x-sell, and renewal sales targets, I earned #1 companywide rankings from 2018-2021 for achieving over 178%+ of quota goal and #2 in 2022 for achieving 153%+ of goal. Additional successes include boosting client satisfaction and retention by rapidly resolving complex issues and consistently providing exceptional service.My consistently high performance led to being selected by management to train new hires, enabling two team members to rank #1 and #2 on the small and medium business (SMB) team and 1 team member to rank #2 in the Enterprise team. I managed 4 Account Managers as a player-coach. ● Achieved 98% client satisfaction and 90% client retention by rapidly resolving complex issues and ensuring exceptional service delivery.● Some brand-named logos that were significantly retained and expanded; Target, Micron Technology, Pulte Group, T-Mobile to name a few.● Was part of the team between T-Mobile and Verizon and internal DE&I initiates and bringing both cultures together as both retained Fortune 100 status through the transition and merger in 2019-2020. ● Only Senior AM to successfully onboard a company, (Target) and take them through initial consulting and within 3 years have them rank on the most prominent and coveted lists, including Fortune’s 100 Best Companies to Work For, Best Companies for Women, and Best Companies for Diversity. ● Selected by management to train new hires, enabling two team members to rank #1 and #2 on the small and medium business (SMB) team.

• Account Manager-US

  • Aug 2018 - Nov 2022

  Recruited in 2018 as an Account Manager to manage a portfolio of SMB clients with a $1.7 MM pipeline to cross-sell, upsell, and renew existing contracts to decision-makers as well as to secure $850K+ in new business revenue.I was immediately successful and went on to rank #1 companywide in 2019 for hitting 173%+ of my 2019 new business revenue target, and acquired the five largest accounts in 2019.Great Place to Work® is a leading provider of solutions focused on maximizing employee experience and the ROI of workplace culture. Great Place to Work offers market leading cloud-based engagement survey and people analytics technology, industry-leading benchmarking, leadership feedback and other data-driven insights tailored to organizations of all sizes. Founded in 1997, Great Place to Work is the global authority on workplace trust and the data science behind the coveted “100 Best Companies to Work For” and “Companies that Care” lists from Fortune and People magazines.



AptoZen

• United States
• Software Development

• Sr. Account Manager-Enterprise Sales

  • May 2017 - Jan 2018

  (Company closed) Start-up that developed recruiting and sourcing SaaS solutions to simplify recruiting and sourcing to find and retain talent for any role. Hybrid Sales/Account Management role. Sold across multiple verticals and companies from SMB, Mid-Market, and F500. Foster and strengthen relationships with all clients at the highest levels of the organization (Director, VP, C-suite). Management of onboarding and direction to all teams involved. Full desk recruiting process including sourcing, matching, and interviewing of active and passive candidates to implement on the platform. Full Ownership/Account management of client portfolio. During my tenure, I averaged 109% of each monthly sales goal by utilizing advanced prospecting, presentation, and closing techniques. Account management responsibilities:Helped drive success phase for our new customers and ensure a positive and productive start to adoption of our SaaS platform ● Proactively outlined customer critical success factors, metrics for success, potential issues, and provide recommendations● Act as liaison for customer needs/issues cross-departmentally and program-manage customer concerns as well as technical inquiries, issues or escalations.● Served as the voice of the customer and collect feedback to drive continuous improvement across all areas including product● Identified common customer challenges and proactively suggest better solutions● Established a trusted/strategic advisory relationship with each enterprise customer●Conducted frequent reviews with accounts to determine customer satisfaction and identify opportunities for improvement and product use expansion● Acted as a point of escalation to ensure effective resolution of all account issues●conducted kick-off strategies and check-ins with leadership teams to ensure continued success and adoption of the platform. ●Worked to identify and/or develop upsell opportunities.



Chime Technologies Inc

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Sr. Account Executive- Enterprise

  • Apr 2016 - May 2017

  (Company relocated to Salt Lake City, Utah) Consistently exceeded quota by 127% MoMStart-up company of an all-in-one real estate operating system using A.I, machine learning-Big Data technology for real estate professionals.Key Responsibilities:●One of three to establish Sales Division in CA. Hybrid role: Senior Account Executive/Account Manager. ●Major initiative in creating new business opportunities and manage all relationships. ●Responsible for the expansion and preservation of our customer base in CA and Arizona and all territories in the US spreading the Chime brand across all channels and verticals. ●Operated as the lead point of contact for all matters specific to customers' inquiries and resolutions. ●Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors● Ensured the timely and successful delivery of our solutions according to customer needs and objectives.● Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders and reported directly to Global VP and CEO. ●Forecast, track key account metrics and provide tech and product teams with customer feedback and new product ideas. ●Collaborate creative elements, including branding, content, events, PR, social media, and execution of marketing campaigns with CMO. ●Experiential, Trade shows, PR, B2B, B2C, Training, and National Events.



Trulia

• Technology, Information and Internet
• 100 - 200 Employee

• Senior Account Executive-Team Lead

  • Apr 2012 - May 2015

  Provide Real estate professionals consultative Digital marketing solutions to connect with transaction-ready buyers and sellers each month via hyper-local advertising services and top-rated mobile apps with $3.5 billon company. Key accomplishments:● Consistently exceeded annual YoY goals by 178%- 227%.● Established a #1 ranking (out of 10) and earned multiple entries into the Circle of Champions and Platinum Club for averaging 202.5% of each yearly goal with a top performance of 227% in 2014● Recognized with the MVP, SIMPACT, and Gold Star Awards for securing the most logos and subscribers



WinnResidential

• Assistant Community Manager

  • May 2011 - Apr 2012

  Assisted with the administration of all aspects of the property including: ●Provide superior customer service to all residents, prospects, and visitors●Assist with overseeing a staff of 7 employees, setting staff performance goals, and ensuring achievement was aligned with the organization's direction● Trained new staff/temp staff as well as provided ongoing training and feedback on performance●Ensured onsite staff respond to all resident requests and issues in a timely and respectful manner●Ensured a sound physical asset is maintained, including completion of work orders, turning of vacant units, and great curb appeal ●Developed strong, mutually respectful relationships with vendors to ensure quality service● Ensured market-ready condition of vacant units and managed turn-over process ●Processed, completed, and maintained accurate resident files. High emphasis on accuracy for TCAC and audit compliance for city and state regulators. ●Managed move-ins and move-outs and completed corresponding administrative duties●Provided tours of apartments and community to potential residents for purpose of leasing apartments● Coordinate outreach marketing and advertising to the community.



Washinton Mutual

• VP/Branch Manager

  • 1999 - 2009

  Financial Center Branch Manager responsible for 6+ Branches in South Bay, CA $187MM in deposits/Operations. Servicing the customer’s total needs to overall result in greater profitability. Responsible for management and supervision of 30 Full Time financial center employees.●Pinnacle Awards consecutively 1999-2005 ●Achieving Platinum status and recognized Branch Manager for NorCal branches in the profitability of 150MM or more. ●A consistent top performer in generating Loan origination/partnership with NorCal WAMU.●Awarded "Rookie Manager of the year" 1999-2000- "Outstanding Manager of the year" 2001, 2003-2004, 2005-2006 from the entire California portfolio.