Experience

Real Dairy Australia

• Australia
• Dairy Product Manufacturing
• 1 - 100 Employee

• Process and Systems Manager

  • Mar 2016 - Present

  Currently specializing in user support for D365, systems and processes, During my time at RDA, I also have practical experience as an EA, admin support, report writing, data analysis, application and system administration, customer service, logistics, inventory control and project management. Responsible for managing user support, ticket management, trouble shooting and problem solving. I play an integral role in system and process improvement, staff training and documenting procedures.I have experience in SQL reporting, data analysis, stock take procedures, inventory control, data integrity, system testing user training, issue resolution, and liaison with IT support companies. I specialize in knowledge on inventory and warehousing processes in D365.



Total Foodtec Pty Ltd.

• Australia
• Food and Beverage Manufacturing

• EA to Directors & Systems Improvement Manager

  • Jul 2003 - Mar 2016

  As a member of the Total Foodtec Management Team, responsiblefor IT Support & Management, Database Management (Arrow, GoldMine),Systems & Process Improvement, Advanced Report Writing and DataAnalysis.Meticulous Data Analyst & Report Developer (Crystal Reports), whoundertakes complex assignments, meets tight deadlines and delivers superiorresults. An engaging “can do” style with pride in delivering customer &employee satisfaction and timely results when trouble shooting and problemsolving.Find efficiencies and improve systems/processes by using technology,software, reports and training to automate processes, and anticipate issuesbefore occurring. Increase customer experience, streamline staff experience,and save time and money in process.Possesses practical experience with CRM and ERP Systems, applicationsupport, as well as report modification and development, and data analysis.Operates with a strong sense of urgency and thrives in a fast paced setting. Aprofessional yet flexible approach to business improvement project activities,including identifying and informing management of potential efficiencies andtime/cost savings.Over 10+ years experience with Crystal Report writing, and a long career incustomer service, administration and office management. Work well alone oras part of a close knit and supportive team. Touch type 80+ wpmPerformed EA duties for both Directors during this time.



J Wood Computing

• EA

  • Jan 2003 - Jun 2003

  EA to Director, triage phone calls, provide basic IT support, escalate issues for resolution,quoting, invoicing, debt collection, supplier and client relations, scheduling, coordination of staff and work requests, admin support and office management. EA to Director, triage phone calls, provide basic IT support, escalate issues for resolution,quoting, invoicing, debt collection, supplier and client relations, scheduling, coordination of staff and work requests, admin support and office management.



Total Foodtec Marketing Pty Ltd

• Office Manager and Customer Service Team Leader

  • Jan 2001 - Dec 2002

  Responsible for office management, leading small team of 6 staff andproviding A1 customer service in a competitive trading environment. Responsible for office management, leading small team of 6 staff andproviding A1 customer service in a competitive trading environment.



Triscotts Pty Ltd

• Loan Interest Payments Manager

  • Jan 1999 - Dec 2000

  (Solicitors & Private Mortgage Investment Co). Responsible for distributionof interest payments for over 100 million dollar loan book. Also providedaccounting support (Open Practice Software) including solicitors trust accounttransactions, as well as office management and co-ordination of all IT services. (Solicitors & Private Mortgage Investment Co). Responsible for distributionof interest payments for over 100 million dollar loan book. Also providedaccounting support (Open Practice Software) including solicitors trust accounttransactions, as well as office management and co-ordination of all IT services.