Experience

COVID-19 Quarantine Victoria

• Australia
• Government Administration
• 100 - 200 Employee

• Team Leader Operations

  • Feb 2022 - Present



Department of Justice and Community Safety, Victoria

• Australia
• Government Administration
• 700 & Above Employee

• Authorised Officer

  • Mar 2021 - Feb 2022

  ● Liaise with Border Force, BioSecurity, Hotel Quarantine and health professionals ● Assisting inbound passengers with detention notices and other enquiries regarding quarantine requirements ● Participating in multidisciplinary training including PPE donning and doffing, compliance and enforcement, department guidelines, policies and procedures relevant to the current pandemic status ● Ensure the safety of the public and my colleagues by adhering to required safety measures in non-clinical areas ● Identifying and escalating any breeches in policies or procedures ● Demonstrating the VPS code of conduct, both at work and outside of work Show less



Jetstar Airways

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Officer and Cabin Baggage Officer

  • Aug 2018 - Mar 2021

  Customer Service Officer: ● Assisting customers with flight check in and flight changes or new flight bookings using internal systems ● Assisting customers with baggage allowances and purchases ● Liaising with other airlines and hotels when flights are cancelled ● Processing payments via cash or credit card Cabin Baggage Officer: ● Assisting customers with baggage weigh-in ● Processing payments for additional customer baggage ● Liaise with upper level management on strategies ● Training new team members ● General customer service and customer inquiries Show less



Victoria Harbour Pharmacy & News

• Australia
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Pharmacy Assistant

  • Sep 2017 - Aug 2018

  ● Managed drug and supply inventories ● Managed approximately 15,000 dollars in cash and credit card sales daily ● Regularly stocked shelves, rotated stock and checked for expired medications ● Receptively answered customer questions and helped locate desired items in the pharmacy ● Efficiently operated cash register and handled cash, checks, and charge transactions ● Managed drug and supply inventories ● Managed approximately 15,000 dollars in cash and credit card sales daily ● Regularly stocked shelves, rotated stock and checked for expired medications ● Receptively answered customer questions and helped locate desired items in the pharmacy ● Efficiently operated cash register and handled cash, checks, and charge transactions



Urban Products

• 1 - 100 Employee

• Sales Representative

  • Jan 2014 - Apr 2017

  Responsibilities Included: -Developing strong product knowledge to assist in sales and customer care. -Answered an average of 10 calls per day to assist with customer inquiries, providing new product information and resolving problems. -Assisting customers in person and via telephone and or email. -Communicated with vendors regarding back order availabilty, future inventory and special orders. -Attended Australia-wide trade shows primarily for sales but also assisting with stand set up and pack downand visual merchandising. -Assisiting with ad hoc office tasks and order processing when required. Show less



The Chefs Toolbox

• Melbourne, Victoria, Australia

• Direct Sales Manager

  • Jul 2006 - Dec 2014



Spoilt Gifts and Homewares

• Melbourne, Victoria, Australia

• Sales and Customer Service Manager

  • Jul 2008 - Jan 2014