Experience

Stats NZ

• New Zealand
• Information Services
• 700 & Above Employee

• Collections Analyst

  • Jul 2019 - Present

• Team Manager Performance - Contact Centre

  • Nov 2016 - Jul 2019

• Subject Matter Expert

  • Feb 2015 - Nov 2016

  Contact Centre Business Lead on the Enterprise Collection Platform Project and my role is to support the implementation of a system based on Salesforce.com and ensure the business needs were met.

• Performance and Planning Analyst

  • Nov 2012 - Feb 2015



ANZ

• Australia
• Banking
• 700 & Above Employee

• Scheduling Analyst

  • Mar 2012 - Oct 2012



Fonterra

• New Zealand
• Food and Beverage Manufacturing
• 700 & Above Employee

• Customer Services Representative

  • Jun 2011 - Apr 2012



Telnet Services Limited

• New Zealand
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Workforce Manager

  • Feb 2010 - Jan 2011



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• Workforce Manager

  • 2007 - 2009



Southern Cross Health Society

• New Zealand
• Insurance
• 700 & Above Employee

• Administrative Support

  • Jun 2006 - Sep 2007



Westpac New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Merchant Assist Team Leader

  • Jan 2005 - Jun 2006

• Merchant Assist Senior Officer

  • Jun 2004 - Dec 2004

• Merchant Assist Representative

  • May 2003 - Jun 2004

• Cards Customer Services Representative

  • Oct 1999 - May 2003