Tania Hernandez

Lead customer relations specialist at Ygrene Energy Fund
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Location
Boca Raton, US

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Experience

    • United States
    • Financial Services
    • 100 - 200 Employee
    • Lead customer relations specialist
      • Jul 2023 - Present

    • Customer Relations Specialist
      • Feb 2023 - Present

    • United States
    • Real Estate
    • 200 - 300 Employee
    • Real Estate Agent
      • Jan 2023 - Present

      West Palm Beach, Florida, United States

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Inside Sales Representative
      • Jan 2023 - Feb 2023

      Boca Raton, Florida, United States

    • Inside Sales Representative
      • Dec 2017 - Oct 2022

      Miami, Florida Explain Pace program in detail. Help submit application making sure that Property Owner is aware of all the requirements and guidelines. Assist Property Owners with finding a reliable and affordable contractor in their area. Make sure to guide them throughout entire process with professionalism. Talk to Contractors when needed and help facilitate the process for them when submitting applications. Follow up with Contractors to make sure they are reaching out to leads I send… Show more Explain Pace program in detail. Help submit application making sure that Property Owner is aware of all the requirements and guidelines. Assist Property Owners with finding a reliable and affordable contractor in their area. Make sure to guide them throughout entire process with professionalism. Talk to Contractors when needed and help facilitate the process for them when submitting applications. Follow up with Contractors to make sure they are reaching out to leads I send them. Follow up with Property Owners to make the process as smooth and simple for them as possible. Assist Regional Account Managers in following up with their accounts and facilitating the process for them. Keeping my pipeline organized and paying attention to deadlines. Attending Home shows and Pace Events always available and ready to explain Ygrene with a confident attitude.

    • Customer Service Representative
      • Sep 2016 - Dec 2017

      Miami, Florida

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Accounting Clerk
      • Sep 2015 - May 2016

      Doral, FL

    • Front Desk/Concierge
      • Jan 2014 - Sep 2015

      sunny isles, fl -Responsible for front-end customer service at the Pinnacle Condominium's front lobby. -Responsible for answering all calls, announcing all visitors and contractors who visit the building. -Responsible for walking around the property and overseeing guest concerns, areas that might need cleaning or security issues. -Handling all owners and guests' concerns. -Processing guest and visitors arrivals. -Offering referrals for services and handling requests for… Show more -Responsible for front-end customer service at the Pinnacle Condominium's front lobby. -Responsible for answering all calls, announcing all visitors and contractors who visit the building. -Responsible for walking around the property and overseeing guest concerns, areas that might need cleaning or security issues. -Handling all owners and guests' concerns. -Processing guest and visitors arrivals. -Offering referrals for services and handling requests for information. -Responsible for receiving, processing and delivering parcels. -Responsible for operating elevator control systems. -Performing administrative duties such as in support of the management office. Show less

    • Sales Representative
      • Jun 2011 - Mar 2013

      miami, florida -Managed high volume of calls. -Filed a great amount of invoices created on QuickBooks weekly. -Visited about 30 customers weekly to sell our items. -Managed Accounts Receivable for over 300 companies.

Education

  • Gold Coast School of Real Estate
    Real estate license, Real Estate
    2022 - 2022
  • Florida International University
    Bachelor of Science (BS), Hospitality and Tourism Management
    2011 - 2014
  • Miami Dade College
    Associates in Arts
    2007 - 2011

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