Experience

MTS Group

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• Procurement & System Co-ordinator

  • Jul 2012 - Present



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Apr 1999 - Nov 2011

  • Issuing of statements • Reconciliation and auditing of commission claims • Dealing with client’s queries by phone, conference calls and meetings. • Arranging claw backs and credit notes • Monitoring efficiency of processes and suggesting new concepts • Responsibility of completing projects with in set timescales accurately • Dealing with account managers and dealers on a daily basis • Helping with staff training where appropriate • Monitoring query work loads with in the team and ensuring timely resolution and responses. • Training of new accounts • Checking account statements for overpayments. • Updating all systems with SBI payment information • Filing and archiving data