Experience

Tailored Spain

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Operations Specialist

  • Jul 2022 - Present

  - Personalized, organized and arrange tailored-made trips within Spain and Portugal. - Designing and elaborating new appealing products for agents. - Arranging all services agreed with the agents to ensure the most suitable experience. - Negotiations with suppliers and other departments to achieve the maximum benefit and the best quality of the final product. - Support to the team managers of each of the destinations, as well as to the guides and transfer agents. - Provide specialized advice, facilitation, and support to management and other members of the team. Show less



Bye by Car ltd.

• United Kingdom
• Travel Arrangements

• Team Leader

  • Jan 2019 - Present

  - Supervised and organised staff duties. - Developing and creating itineraries of Scotland, Ireland, and England. - Conducted weekly team meetings and developed and implemented strategies and plans. - Elaboration, research, and study different touristic routes and travel destination options. - Planning and organizing trips: booking accommodation, tickets, and arranging transportation. - Build and maintain good relationship with customers and hotels - Supervised and organised staff duties. - Developing and creating itineraries of Scotland, Ireland, and England. - Conducted weekly team meetings and developed and implemented strategies and plans. - Elaboration, research, and study different touristic routes and travel destination options. - Planning and organizing trips: booking accommodation, tickets, and arranging transportation. - Build and maintain good relationship with customers and hotels



Impress

• Spain
• Medical Practices
• 400 - 500 Employee

• Senior Agent

  • Mar 2021 - Aug 2022

  • Gestión y liderazgo de un equipo de 10+ agentes en entorno Call Center. • Reclutamiento, formación y desarrollo de agentes. • Creación e implementación de nuevos procesos de mejora. • Desarrollo, seguimiento y evaluación de objetivos • Representante del departamento en otros países • Gestión y liderazgo de un equipo de 10+ agentes en entorno Call Center. • Reclutamiento, formación y desarrollo de agentes. • Creación e implementación de nuevos procesos de mejora. • Desarrollo, seguimiento y evaluación de objetivos • Representante del departamento en otros países



Leonardo Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Reservation Agent

  • Dec 2017 - Sep 2018

  - Assisting customers with planning and booking reservations. - Answering telephone and email inquiries. - Liaise with Sales and other departments as required. - Providing information about the hotel or other hotels of the branch. - Promoting hotel deals, services, and special promotions. - Assisting customers with planning and booking reservations. - Answering telephone and email inquiries. - Liaise with Sales and other departments as required. - Providing information about the hotel or other hotels of the branch. - Promoting hotel deals, services, and special promotions.



B+B Edinburgh

• Edinburgh, Scotland, United Kingdom

• Duty Manager

  • Jun 2015 - Oct 2017

  - Managing check-in/out process, reservations, concierge and other enquiries. - Recruiting, training and monitoring all staff´s departments. - Manage payments, invoices, sales ledgers and other transactions. - Assistance with guests enquiries. - Organize and arrange business meetings and events. - Managing check-in/out process, reservations, concierge and other enquiries. - Recruiting, training and monitoring all staff´s departments. - Manage payments, invoices, sales ledgers and other transactions. - Assistance with guests enquiries. - Organize and arrange business meetings and events.