Marketing and Event Manager

• Feb 2018 - Present

Marketing Coordinator

• Jan 2015 - Jan 2018

Output/Core Tasks: • Marketing event planning, co-ordination, management and hosting • Social media administration and upkeep. (Facebook, Twitter, Linkedin, Wordpress) • Preparing and delivering of all marketing material and marketing messages for various target markets. • Sales administration and reporting • Maintenance and administration Marketing collateral • Maintenance and administration of company website • Creation of a monthly company newsletter • Supplier management Show less

Service Delivery Coordinator

• Mar 2012 - Jun 2014

Key Performance Areas: Customer Service: It is my responsibility to manage the following: Significantly improved customer service from a business support point of view. Timeous capturing of all request received for new services and or changes – Group Wide. Pro-active communication to the customer with regards to the status of their orders. Advise customer if more cost effective product is available and the benefits to user and Company Visits to the various BU’s to assist in optimizing their telephony spend, mobile and fixed lines and cancellation of services no longer required and any other related queries. Assist with account queries and relevant information. Escalating and follow ups with the various service providers Procedures and process flows: Identified inefficiencies and successfully implemented a number of procedures and process Update procedure/process flow on an ongoing basis as business grows. Regular liaison with service providers to discuss SLA’s and any current issues. Financial Control: Managing the financial procedure: Measuring of expense against budget. Cancel/migrated contracts up or down dependent on the function of the individual and in line with Group policy. Optimization of mobile packages to ensure that package of users are in line with the Mobile Policy. Sim Card management: active sim cards versus base listing and scrutinizing of the MTN/Vodacom accounts. Identifying areas of cost saving on fixed and mobile lines. Identifying expired Diginet lines and renewals with maximum discount per line per month. Identifying expired PRI lines as well as unused PRI line, either cancelling these lines or renew at a discounted price per month. Stock control and managing thereof. Analyzing and comparing Service Provider packages with actual billing. Secondary Performance Areas: General office management. Show less

Operations/Admin Manager

• May 2010 - Aug 2011

Key Performance Areas: Procedures and process flows: Ensure that everybody is aware and up to standard with regards to the relevant processes and procedures and that they adhere to it. Update procedure/process flow on an ongoing basis as business grows; Regular interdepartmental liaison to ensure that the procedures and processes are relevant and followed by personnel; Regular liaison with service providers to ensure that procedures and process flows that are relevant to them are followed and adhered to. Customer Service: It is my responsibility to manage the following: Timeous capturing of contracts received from Sales. Pro-active communication to the customer with regards to their orders. New products available to current customer base. Customer visits to sort out account and general queries. Assisting customers with regards to account queries and relevant information. Escalating technical issues and follow ups. Financial Control: Managing the financial procedure: Stock control and managing thereof. Ensuring that the contracts are up to date with current business needs and adhere to current requirements of the law. Secondary Performance Areas: Training: to establish the requirements versus the availability for the entire business unit and the managing thereof. Office Management: ensuring that the office equipment is functional and operational and supportive of the needs of the business unit. Show less

Business Support Manager

• Mar 2006 - Apr 2010

Key Performance Areas: Policies and Procedures: to ensure that procedures/policies that support the day-to-day running of the department are documented and published. It is my responsibility to: Ensure that the various department heads supply a procedure/policy that identifies their business process flow; Update policies/procedure on an ongoing basis as business grows; Regular interdepartmental liaison that ensure that the policies and procedures are relevant and followed by personnel; Regular liaison with service providers to ensure that policies and procedures that are relevant to them are followed and adhered to. Customer Service: It is the Business Support Managers responsibility to manage the following: Customer retention. Timeous capturing of contracts received from Sales. Pro-active communication to the customer with regards to hardware and software installations. New products available to current customer base. Customer visits to sort out account and general queries. Assisting customers with regards to account queries and relevant information. Financial Control: Managing the financial procedure: Sim Card management: active sim cards versus base listing and the scrutinizing of the MTN account. Credit Control: managing and effectively controlling the 60+ day accounts and the Top 100 accounts. Scrutinizing all suggested changes to existing contracts with the assistance of the legal advisor and implementing such changes if beneficial to the Company. Ensuring that the contracts are up to date with current business needs and adhere to current requirements of the law. Secondary Performance Areas: Training: to establish the requirements versus the availability of training for the entire business unit and the managing thereof. Office Management: ensuring that the office equipment is functional and operational and supportive of the needs of the business unit. OHASA representative. Show less

Recoveries Supervisor

• Nov 1999 - Feb 2006

Customer Service: Liaising directly with client, outside agents. Dealing directly with Customer complaints and queries. Resolve queries accurately and timeously. Contracts & Services: Designing specific SLA’s with different Service Providers. Correspondence with clients, Service Providers and Attorneys. Financial Service: Effectively control and manage written-off accounts to maximize recoveries. Managing the abscondence register. Scrutinizing and authorizing payments to outside agents and service providers. Negotiating with panel beaters and garages regarding liens. Increase recoveries ratios on written-off debt. Significantly improved overall customer service by effectively dealing with customer complaints and queries. Successfully implemented SLA’s with the different service providers. Significantly improved customer communication and overall service levels Improved internal business process and relationship with external business partners to improve the overall recovery ratio and profitability. Show less

Personal Assistant to the Managing Director & Financial Director

• Jul 1998 - Oct 1999

Secretarial Duties: General secretarial, administrative and financial functions. Executive diary scheduling and co-ordination of meetings. Handling of all routine correspondence on behalf of directors. Local and international travel arrangements. Organizing functions and events. Preparation and editorial reviews of quotes and proposals. Minutes of meetings. Financial Duties: Petty Cash. Processing and verification of expense claims for the division. Processing of time sheets of technical consultants and service staff. Invoicing of services rendered by sub-contractors and technical staff. Stock ordering. Office administration (purchasing of office equipment & furniture). Customer Service: Interfacing with clients, suppliers and vendors on an executive level. Correspondence to all clients. Significantly reduced operational costs and improved customer service. Increased profitability by identifying and rectifying irregularities in claim process of contractors and sales representatives. No growth potential. Want to excel in a customer relationship field. Show less

Credit Control & Legal

• Dec 1996 - Jul 1998

Correspondence to Attorneys. Collection of outstanding payments. Reconciling & payment of Attorney Fees, Storage & Towing Fees. Preparing files for Write-off. Other Administrative duties. Reduced over claiming of storage companies. Creating a win-win situation with clients whose vehicle was repossessed (proposed new business process / policy and was implemented. Correspondence to Attorneys. Collection of outstanding payments. Reconciling & payment of Attorney Fees, Storage & Towing Fees. Preparing files for Write-off. Other Administrative duties. Reduced over claiming of storage companies. Creating a win-win situation with clients whose vehicle was repossessed (proposed new business process / policy and was implemented.