Experience

Welocalize Life Sciences

• United States
• Translation and Localization
• 1 - 100 Employee

• Operations Squad Lead

  • Nov 2022 - Present

  • Responsible for setting and driving team Objectives and Key Results in alignment with the company Agile Transformation, presenting progress and challenges to senior management• Define cross functional team roles and responsibilities based on achieving OKR results• Measure and report OKR result progress on a weekly basis; proactively identify actions and opportunities to achieve and exceed objectives• Design, implement, and deliver client solutions/programs• Implement and execute production process improvements resulting in increased customer satisfaction, operational leverage, project profitability, and resource productivity• Drive the adoption of existing and new production tools in compliance with defined processes and procedures• Oversee issue management: client escalations, CAPAs initiatives, vendor performance or internal escalations. Point of Escalation for Squad team members.• Responsible for performance management (supervision, coaching, career development, and HR activities) of direct reports. Manage and forecast team capacity. • Facilitate effective interaction and encourage synergies between the different roles within the same squad• Responsible for training and onboarding of new Squad team members• Daily and weekly meetings, query management and team building Show less

• Senior Project Manager

  • Apr 2020 - Nov 2022

  • Active management, supervision and professional development of direct reports and teams in multiple locations by adhering to company policies and vision. • Delegate and coordinate task management with direct reports.• Prepare and organize training of any new hires on the team.• Actively aware of the revenue and margins associated with the clients that the team manages.• Lead regular meetings with team.• Actively seek for ways to optimize delivery, client satisfaction, quality, and profitability and work with manager to implement them.• Manage Clinical Trial and Medical Device projects, including schedules and budget, and maintain responsibility for the planning, execution, tracking, delivery and closure of such projects. Average daily workload of 20 projects.• Research client quality complaints and reviews and mediate between the vendor and client to reach a resolution, and establish strong relationships with both internal and external (vendor) resources.• Client communication, via email and phone, including project details, timeline, deliverables, new business. Show less

• Project Manager

  • Apr 2018 - Apr 2020

  • Manage projects and maintain responsibility for the planning, execution, tracking, delivery and closure of such projects. Average daily workload of 30 projects, including EC letters, labels, Clinical trial protocols, IBs, IFUs, flyers and advertising, e-courses, ICFs.• Create and manage project schedules from production & proofreading, DTP/quality assurance through delivery to client, monitoring timeliness of delivery.• Assess risk and employ strategic planning to minimize potential issues.• Manage project budget and controlling project costs.• Establish strong relationships with both internal and external resources.• Negotiate rates with vendors, with a keen eye for cost saving opportunities.• Ensure all finance systems data is accurate and kept up to date.• Research client quality complaints and mediate between the vendor and client to reach a resolution. Manage Client Reviews and re-deliver within 24 hours.• Client communication, including project details, timeline, deliverables, etc.• Establish and nurture relationships with assigned clients.• Coach, lead, manage, and inspire a high-performing, fast-paced, results-oriented team• Manage interaction with teams in multiple locations and time zones, in-country offices, localization service providers and validation agencies coordinating key steps to bring projects to fruition on a timely manner and with high quality.• Assist in interviews and assessment of new employees for a large division growth in NYC (From 1 to 13 employees in under two years). Show less



UCKG HelpCentre

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer (Interpreter, Translator, Coordinator, Teacher - Branch: Queens, New York)

  • Jun 2004 - Present

  • Provide simultaneous interpretations for daily church services using IR receivers, microphones and headphones. • Translate church documents related to finances and other miscellaneous subjects into English from Spanish and Portuguese. • Translate lesson plans for the Children’s and Preteen’s Bible School from Portuguese into Spanish and English • Assistant Community Representative. Research, plan and organize community events such as park cleanups, visits to youth and senior centers, among others. • Carry out lessons in accordance with approved church curriculum for preteens ages 7 to 13. Offer counseling to preteens and their familes. Show less



Trustforte Language Services

• United States
• Translation and Localization
• 1 - 100 Employee

• Assistant Manager

  • Sep 2014 - Mar 2018

  • Supervise the translation team, approximately 10 staff full-time and part-time employees. • Establish and supervise assignments to linguists with the appropriate subject-matter expertise and competence for each assignment. Manage and distribute workload efficiently and ensure that the department is following proper protocol.• Perform quality checks at various stages of the process to ensure accuracy and good customer service. This requires proofreading, overseeing communication between linguists and clients, tracking delivery schedules, managing changes in scope of service, and maintaining close communication with the billing department. • As the primary point of contact with all clients, evaluated their needs, determined required services to prepare quotes and negotiate contracts and program achievable work timelines for staff. • Liaison between clients and billing department by preparing invoices. Careful coordination is required in sending completed translations to clients and timely, accurate billing. • As team leader, I oversee talent recruitment by screening resumes and interviewing candidates for in-house and freelance positions. Implemented and maintain a database of translators and interpreters; very useful for hourly contract services like court interpretations. • Train new Spanish/Portuguese translators ensuring understanding of company policies and procedures. • Act as an interpreter liaison for payroll disputes and case problem resolution.• Continue duties as translator Show less

• Translator

  • Sep 2012 - Aug 2014

  • Translate official legal and financial documents from Spanish/Portuguese to English, and English to Spanish, ensuring high-level accuracy in final product. • Research legal, medical and technical terminology to ensure correct translation is used as well as ensuring appropriate use of abbreviations in compliance with company guidelines. Maintain an updated resource document to facilitate work for all translators. • Proofread and edit translations of in-house and freelance translators before submission to clients. Show less



HALBERG CHIROPRACTIC CLINIC, PLLC

• United States
• Wellness and Fitness Services

• Office Manager/ Receptionist

  • Mar 2011 - Sep 2012

  • Managed the administrative operation of the medical office in close coordination with the Doctor. • Organized and maintained medical forms, patient charts, office stationary, and supplies, as well as stocking the inventory. • Responsible for patient check-in, data entry, and scheduling. Handled incoming calls and responded to queries in a professional manner. Constant use of both Spanish and English languages • Handle the billing directly with patients and insurance companies. • Managed the administrative operation of the medical office in close coordination with the Doctor. • Organized and maintained medical forms, patient charts, office stationary, and supplies, as well as stocking the inventory. • Responsible for patient check-in, data entry, and scheduling. Handled incoming calls and responded to queries in a professional manner. Constant use of both Spanish and English languages • Handle the billing directly with patients and insurance companies.



Manhattan District Attorney's Office

• United States
• Law Enforcement
• 700 & Above Employee

• Translation/Intepretation Intern

  • Jun 2012 - Aug 2012

  • Assisted witnesses, victims, and ADAs interpretations from English into Spanish and vice versa. Used simultaneous and consecutive interpreting modes in- person and over the phone. • Transcribed and translated phone calls from inmates in correctional facilities at Riker’s island. • Translated domestic incident reports (DIR), and journal excerpts from witnesses. • Wrote and translated letters to witnesses and victims • Shadowed Interpreters • Assisted witnesses, victims, and ADAs interpretations from English into Spanish and vice versa. Used simultaneous and consecutive interpreting modes in- person and over the phone. • Transcribed and translated phone calls from inmates in correctional facilities at Riker’s island. • Translated domestic incident reports (DIR), and journal excerpts from witnesses. • Wrote and translated letters to witnesses and victims • Shadowed Interpreters



Geneva Worldwide

• United States
• Translation and Localization
• 100 - 200 Employee

• Freelance Spanish Interpreter

  • Apr 2011 - Apr 2012

  • Interpreted from English into Spanish and vice versa assisting adults, children, social workers, case facilitators, supervisors, and community representatives in individual visits and conferences (two to eight persons). Worked primarily with the Administration for Children’s Services and other government and social service agencies. Used simultaneous and consecutive interpreting modes. • Rendered correct concepts/meanings between source and target languages following clarity, tone, complexity and style from one language into another • Paraphrased general information when necessary or required and translated conference notes into Spanish Show less