Experience

Christchurch City Council

• New Zealand
• Civic and Social Organizations
• 700 & Above Employee

• Building Inspections Officer

  • Jul 2022 - Present

  Key Responsibilities:• Customer Service: Knowledge of council services, refer customers to other council services and give general advice where appropriate. Complete timely correspondence with the Customer Service Standards & Principles and maintain accurate records. Receive customer complaints and try to resolve at first contact, if unable then follow council process.• Inspection Process Support: Receive booking requests and manage schedules for building inspectors. Receive incoming work from field officers, carry out data entry and file updates as required. Manage customer communications as process requires, engage to clarify and resolve at first contact. Carry out functions under section 52 and Section 93 of the Building Act including the 10/12-month process and the 23/24-month process as well as the extension of time process.• Compliance Support: Monitor and Manage the Code Compliance inbox. Manage customer communications as required, engage to clarify, and resolve at first contact. Receive applications and supporting documents and carry out data entry management.• Other Daily Tasks: • Perform daily ‘area checks’ to ensure each inspector has an efficient day and also a sufficient day to get the inspections done. Also ensuring the booking is accurate and all documentation is up to date.• Liaise with senior building inspectors on more complex consents.• Managing the ‘sickness’ roster when an inspector calls in sick on the day, reallocating their inspections and then where possible, filling any gaps with waitlisted inspections bookings.• Working as a team and communicating effectively with my colleagues and help whenever I can and be an active member of the wider Residential Team and Building Consenting Unit. This requires an ability to work beyond the day to day limitations of specific assignments and to focus on needs of customer first.• Managing various inboxes including duty inspector, code compliance, multi-unit bookings and online bookings. Show less

• Customer Service Representative

  • Nov 2020 - Jul 2022

  • Primarily responsible to manage rest home teams, mobile managers and advanced voting place managers out in the field until the night before Election Day.• Assist with set up of voting places. Liaise with Advanced Voting Place managers and with the Logistics and Supplies Manager regarding supplies and equipment.• Manage the rosters for the Advanced Voting Mobile Managers and Advanced Voting teams, fill gaps, and escalate staffing issues (shortages/performance) to Recruitment & Rostering Manager. Manage and sign off time sheets for Advanced Voting Mobile Managers, Advanced Voting teams, and Justices of the Peace, and pass to Recruitment & Rostering Manager.• Ensure smooth running of Advanced Voting Places through managing the Advanced Voting Mobile Managers. Debrief on a regular basis to identify any issues.• Ensure reconciliations are accurate and reported on time• Ensure the Advanced Voting teams provide a quality voting service to residents of the rest homes and other vulnerable groups.• Liasing with the Community Engagement teams from the Registrar of Electors to ensure all information on voting and enrolment have reached those who live in challenging or vulnerable situations. Show less



New Zealand Electoral Commission | Te Kaitiaki Take Kōwhiri

• New Zealand
• Government Administration
• 100 - 200 Employee

• Advanced Voting Manager

  • Jun 2020 - Oct 2020

  • Primarily responsible to manage rest home teams, mobile managers and advanced voting place managers out in the field until the night before Election Day. • Assist with set up of voting places. Liaise with Advanced Voting Place managers and with the Logistics and Supplies Manager regarding supplies and equipment. • Manage the rosters for the Advanced Voting Mobile Managers and Advanced Voting teams, fill gaps, and escalate staffing issues (shortages/performance) to Recruitment & Rostering Manager. Manage and sign off time sheets for Advanced Voting Mobile Managers, Advanced Voting teams, and Justices of the Peace, and pass to Recruitment & Rostering Manager. • Ensure smooth running of Advanced Voting Places through managing the Advanced Voting Mobile Managers. Debrief on a regular basis to identify any issues. • Ensure reconciliations are accurate and reported on time • Ensure the Advanced Voting teams provide a quality voting service to residents of the rest homes and other vulnerable groups. • Liasing with the Community Engagement teams from the Registrar of Electors to ensure all information on voting and enrolment have reached those who live in challenging or vulnerable situations. Show less



Incentive Destinations Ltd.

• Travel Arrangements
• 1 - 100 Employee

• Port Manager

  • Oct 2017 - Mar 2020

  • In charge of all coach tour dispatch at the port of Akaroa (and was soon to also be Lyttelton as at November 2020). This includes dealing with all ground operations for the 95% of the cruise companies that come into these ports. • Liaising with Shore Excursion Manager, Suppliers, Port Agents, Coach Companies, IDNZ Key Account Managers, traffic management, emergency services (when needed) and local attraction staff, prior to and when the ship is in port. • Completing all administrative and logistical paperwork for both pre and post ship visits • Complying with all health and safety statutory obligations • Making sure all documentation and supplies are ready for the day: coach signage and information and up to date information for staff and traffic management • Logistical planning each season before it begins including employing staff in both Akaroa for dispatch and for the meet and greet operation in Christchurch city as well as tour guides for long day tours. Also ensuring the roster has the correct personnel required for each ship visit which can often change at the last minute. • Being able to ‘think on my feet’ when issues arise which is often when managing up to 1500 guests per day as well as the suppliers. Show less