Experience

Prudential Assurance Company Singapore

• Singapore
• Financial Services
• 700 & Above Employee

• Product Manager (PRUShield)

  • Jun 2021 - Present

  • Viewed by internal stakeholders as a Subject Matter Expert for PRUShield (one of Prudential’s key focus products) and is frequently invited for discussions to provide expertise and recommendations on the growth of PRUShield and product features• In Apr 2022, successfully launched 9 benefits enhancement and 5 premiums adjustment to align with market landscape and bring more benefits to more than 600,000 PRUShield policyholders• Collaborate with MOH on a regular basis for documentation approvals such as policy contracts and to roll out MOH regulatory initiatives related to Integrated Shield Plan (IP) • Work closely with the training team and customer team for communication of policy to distribution channels and policyholders• Possess good knowledge and understanding of Singapore healthcare developments, healthcare financing system through the 3M (MediShield, MediSave and MediFund) and insurance landscape• Managing PRUShield COVID-19 coverage such as COVID-19 hospitalisation, adverse effects of vaccination (under PSAR and SAR) and telemedicine• Work closely and maintain strong relationships with 15 internal stakeholders such as Compliance, Legal, Marketing, Corporate and Customer Communication Departments, to achieve PRUShield deliverables and approvals of documents such as policy contracts within a tight timeframe• Regularly assess and analyse customer enquiries and disputes (with Medical Claims Department) relating to inpatient and outpatient treatments.• Won the Prudential Singapore Innovation Award 2021 – cross-collaboration with various departments to develop a new strategy that would position PRUShield in more channels within an accelerated timeframe that would enable greater outreach to customers Show less

• Corporate Actuarial (Claims Experience and Pricing)

  • Dec 2019 - May 2021

  • Successfully delivered an extensive 5-year claims report for 2020 on Actual vs Expected claims for Death, Disability and Critical Illness and recommended appropriate measures such as increase of premiums for products with higher risk of paying out more claims than what is expected

• Financial Consultant

  • Jul 2017 - Nov 2019

  • Achieved Quality Club Elite 2018• Provided detailed and comprehensive financial planning for more than 100 clients, focusing on PRUShield coverage for private and public medical bills and paying the least out-of-pocket expenses, based on individual needs analysis and budget



Market Connections Pte. Ltd.

• Founder and Director

  • May 2014 - Jun 2017

  • Sourced suitable food products for distribution. Successfully negotiated and secured distributorships with local and overseas suppliers, placements in retail stores, and designed an ecommerce website for online distribution. • Sourced suitable food products for distribution. Successfully negotiated and secured distributorships with local and overseas suppliers, placements in retail stores, and designed an ecommerce website for online distribution.



My Group Travel

• United States
• Travel Arrangements

• Founder and Director

  • Dec 2012 - Dec 2014

  • Established strong relationships and network of regional overseas partners, and worked closely with multiple organisations to provide enriching travel programmes; satisfied clientele included schools, tertiary institutions, ITE College West, SAFRA, and corporates. • Established strong relationships and network of regional overseas partners, and worked closely with multiple organisations to provide enriching travel programmes; satisfied clientele included schools, tertiary institutions, ITE College West, SAFRA, and corporates.



Le Shepherd Pte Ltd

• Education Administration Programs

• Marketing Director and Head of Mathematics

  • Jun 2012 - Jun 2013

  • Analysed company financial statements, implemented cost cutting measures, and successfully turned company around, from loss making to profit. • Analysed company financial statements, implemented cost cutting measures, and successfully turned company around, from loss making to profit.



DSO National Laboratories

• Singapore
• Defense and Space Manufacturing
• 700 & Above Employee

• Research And Development Engineer

  • Jul 2008 - Sep 2012

  • Created complex algorithms for Singapore Navy to optimise and conserve the use of several weapon class across the fleet when engaging different types of targets • Designed comprehensive test scenarios and ran rigorous simulations using MATLAB • Analysed data and errors from simulation results • Worked independently and as a team with Navy officers and DSTA counterparts to fine tune algorithms and variables, making sure we cover all possible war scenarios. • Created complex algorithms for Singapore Navy to optimise and conserve the use of several weapon class across the fleet when engaging different types of targets • Designed comprehensive test scenarios and ran rigorous simulations using MATLAB • Analysed data and errors from simulation results • Worked independently and as a team with Navy officers and DSTA counterparts to fine tune algorithms and variables, making sure we cover all possible war scenarios.