Tanewill Mock
Information Technology Help Desk Technician at Lowell Catholic High School- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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IT Information Library Foundations Certification (ITIL)
PeopleCertDec, 2022- Oct, 2024 -
Google IT Support Specialization
CourseraAug, 2022- Oct, 2024 -
Responsive Web Design
freeCodeCampJul, 2020- Oct, 2024
Experience
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Lowell Catholic High School
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Education Administration Programs
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1 - 100 Employee
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Information Technology Help Desk Technician
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May 2023 - Present
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Securitas Security Services USA, Inc.
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United States
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Security and Investigations
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700 & Above Employee
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Security Officer
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2019 - Present
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AutoBuy
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Inbound Customer Service Representative
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Mar 2019 - Sep 2019
Operate and manage accounts and leads to the businesses development center. Appoint leads to buyers for informed transactions. Handle customer inquiries with a firm understanding of the businesses procedures and policy. Lead team to productive monthly standards. Operate and manage accounts and leads to the businesses development center. Appoint leads to buyers for informed transactions. Handle customer inquiries with a firm understanding of the businesses procedures and policy. Lead team to productive monthly standards.
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GoCravy
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United Kingdom
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Data and Dispatch Administrator
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Jun 2018 - Mar 2019
Serve as point of contact for customer service and particular human resource responsibilities. Accurately place food orders for delivery so that it may be dispatched to independent contractors. Intermediate data entry. Daily accounting Serve as point of contact for customer service and particular human resource responsibilities. Accurately place food orders for delivery so that it may be dispatched to independent contractors. Intermediate data entry. Daily accounting
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FCM
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United Kingdom
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Business Supplies & Equipment
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1 - 100 Employee
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Data Entry Clerk
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May 2018 - Jun 2018
Per Diem Enter information into computer databases for effective record keeping. Daily responsibilities include: Organizing files and collecting data to be entered into the computer. Per Diem Enter information into computer databases for effective record keeping. Daily responsibilities include: Organizing files and collecting data to be entered into the computer.
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Aramark
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United States
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Hospitality
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Customer Service Representative
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Nov 2016 - May 2018
Responsible for quality, expedited, and consumer-first service. Ability to work within all aspects of the facility including kitchen, maintenance, and cashiering. Attend catering events for the university (Palm Beach Atlantic University) in which the the facility is located. Provide a team-friendly atmosphere that will carry over to customers. Responsible for quality, expedited, and consumer-first service. Ability to work within all aspects of the facility including kitchen, maintenance, and cashiering. Attend catering events for the university (Palm Beach Atlantic University) in which the the facility is located. Provide a team-friendly atmosphere that will carry over to customers.
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Inventory Associate
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May 2016 - Aug 2016
Priced merchandise, stocked shelves and took inventory of supplies. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Answered customer telephone calls promptly and in an appropriate manner. Worked with the management team to implement the proper division of responsibilities. Operated a cash register for cash, check and credit card transactions. Priced merchandise, stocked shelves and took inventory of supplies. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Answered customer telephone calls promptly and in an appropriate manner. Worked with the management team to implement the proper division of responsibilities. Operated a cash register for cash, check and credit card transactions.
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hhgregg
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United States
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Retail
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700 & Above Employee
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Electronic Sales Associate
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Nov 2015 - May 2016
Approach customers and listen to their needs. Help guide them to recommended products. Provide a rewarding and welcoming service. Meet sales demands and goals set forth by executive management. Work cohesively with teammates. Become knowledgeable of displayed items, so as to respond assuringly to customer's concerns. Approach customers and listen to their needs. Help guide them to recommended products. Provide a rewarding and welcoming service. Meet sales demands and goals set forth by executive management. Work cohesively with teammates. Become knowledgeable of displayed items, so as to respond assuringly to customer's concerns.
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Family Dollar
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United States
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Retail
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700 & Above Employee
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Store Associate
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Feb 2015 - Jun 2015
Attend customers. Operate cash register. Stock inventory. Maintain knowledge of stores wares and offers. Attend customers. Operate cash register. Stock inventory. Maintain knowledge of stores wares and offers.
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Education
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Salem State University
Bachelor of Business Administration - BBA, Business Administration and Management, General -
Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance