Experience

Empowerment Resource Center, Inc

• Greater Atlanta Area

• Director of Clinical & Programmatic Operations

  • Jun 2016 - Present

  Responsible for planning and directing the work of Empowerment Resource Center (ERC) program managers and department heads, ensuring strategic and tactical management of large programs, seamless team leadership and development, effective quality control mechanisms, and continuous process monitoring and evaluation activities. The Empowerment Resource Center is a community based organization that provides health services and programs focused on HIV & STI testing , treatment , prevention, and counseling .



The Salvation Army

• chicago, illinois

• Director Of Business Operations

  • Jul 2014 - Jun 2015

  Provide leadership to the operations of the Harbor Light Center, which includes the following support functions: Administrative Office, Human Resources, Finance, Facilities Management, Transportation, Volunteer Management, and Food Service. The Harbor Light Center is a landmark Chicago treatment center providing substance abuse recovery programs and supportive living to the homeless population of Chicago. Provide leadership to the operations of the Harbor Light Center, which includes the following support functions: Administrative Office, Human Resources, Finance, Facilities Management, Transportation, Volunteer Management, and Food Service. The Harbor Light Center is a landmark Chicago treatment center providing substance abuse recovery programs and supportive living to the homeless population of Chicago.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Operations Manager - Vice President

  • Jan 2010 - May 2013

  NATIONAL WHOLESALE RECEIVABLESUnit Manager, VP · Provided leadership and development for up to 130 exempt and non-exempt employees who facilitate the receipt & sort of US mail, image capture of remittance documents & checks, and the distribution of packages to clients. · Managed general ledger clearing process for check images that do not conform to industry standards. Average daily balances in the account amount to $20 million. · Collaborated with leadership team on the achievement of financial objectives for the department relative to direct expenses. The collective effort afforded the site to achieve up to $1 million savings through the reduction of labor costs and achieving workflow improvements.

• Site Manager - Vice President

  • May 2008 - Jan 2010

  ACQUISITION SERVICES Site Manager, VP · Provided leadership and planning to a three-shift operation, which included management of exempt and entry-level staff of up to 120.· Facilitated check clearing transformation activities, which resulted in 40% expense reduction achieved through minimizing compensation costs, equipment, and supplies.· Provided oversight to the site consolidation efforts, which entailed the on-boarding of new volumes and achievement of annualized transportation saves totaling $500K.· Prepared annual budgets and re-forecasted expenses quarterly, due to changes in the business.

• Shift Manager - Assistant Vice President

  • Jan 2003 - May 2008

  ACQUISITION SERVICESShift Manager, AVP · Provided oversight to the operational responsibilities, productivity and quality for the 1st shift operation, as well as, the Reconcilement and Settlement Functions.· Coached, developed and managed performance for 20–30 employees.· Extended national leadership & strategic design to global outsourcing activities, which also included: creation of training materials and procedures, implementation of changes with Bangalore staff, and inspiring engagement from the domestic sites to ensure our success.· Created and provided oversight to the internal risk management team to meet quarterly self audit requirements and minimize risk exposure.

• Senior Risk Analyst - Assistant Vice President

  • Jun 1997 - Jan 2003

  CORPORATE AUDIT AND SECURITY · Analyzed internal control systems in Treasury Management Services and Central Technology and Operations lines of business. The reviews included operating, accounting, and data processing activities to ensure internal departments of the bank were in compliance with regulatory guidelines, corporate policies and procedures.· Communicated improvement opportunities to line management by way of formal and informal written reports and verbal communication