Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Document Imaging Specialist

  • sept. de 2014 - - actualidad



Micros Retail /Datavantage Corporation

• Customer Support Representative

  • sept. de 2012 - dic. de 2013

  Responsible for receiving, triaging and routing of incoming customer calls and Corporate Support Center dispatched calls. Problem solving with customers regarding their technical challenges, which may include remote assistance, trouble shooting, assisting in programming the MICROS product to the customer specifications, and other technical support. Answer incoming calls in a timely manner as necessary. Attempt resolution using available resources. Escalate unresolved cases as necessary. Dispatch unresolved cases and hardware cases appropriately as needed. Follows up with customers on open cases. May make follow up calls to customers to ensure satisfaction. Staging of equipment.

• Customer Support Representative

  • sept. de 2012 - dic. de 2013

  Responsible for receiving, triaging and routing of incoming customer calls and Corporate Support Center dispatched calls. Problem solving with customers regarding their technical challenges, which may include remote assistance, trouble shooting, assisting in programming the MICROS product to the customer specifications, and other technical support. Answer incoming calls in a timely manner as necessary. Attempt resolution using available resources. Escalate unresolved cases as necessary. Dispatch unresolved cases and hardware cases appropriately as needed. Follows up with customers on open cases. May make follow up calls to customers to ensure satisfaction. Staging of equipment.

• Customer Support Representative

  • sept. de 2012 - dic. de 2013

  Responsible for receiving, triaging and routing of incoming customer calls and Corporate Support Center dispatched calls. Problem solving with customers regarding their technical challenges, which may include remote assistance, trouble shooting, assisting in programming the MICROS product to the customer specifications, and other technical support. Answer incoming calls in a timely manner as necessary. Attempt resolution using available resources. Escalate unresolved cases as necessary. Dispatch unresolved cases and hardware cases appropriately as needed. Follows up with customers on open cases. May make follow up calls to customers to ensure satisfaction. Staging of equipment.

• Customer Support Representative

  • sept. de 2012 - dic. de 2013

  Responsible for receiving, triaging and routing of incoming customer calls and Corporate Support Center dispatched calls. Problem solving with customers regarding their technical challenges, which may include remote assistance, trouble shooting, assisting in programming the MICROS product to the customer specifications, and other technical support. Answer incoming calls in a timely manner as necessary. Attempt resolution using available resources. Escalate unresolved cases as necessary. Dispatch unresolved cases and hardware cases appropriately as needed. Follows up with customers on open cases. May make follow up calls to customers to ensure satisfaction. Staging of equipment.



McCarthy, Burgess & Wolff

• Collections Represenative

  • may. de 2011 - feb. de 2012



Weltman, Weinberg & Reis Co., LPA

• United States
• Law Practice
• 400 - 500 Employee

• Collector

  • ene. de 2011 - mar. de 2011

  Mails form letters to debtors or representatives to notify and encourage payment of delinquent accounts. Calculates payment arrangements and negotiates settlements which may require supervisor/client approval. Performs data entry to update notes on account. Prepares miscellaneous correspondence and reports. Processes payments. Arranges repossession and/or sale of merchandise, when debtor fails to make payment, as required. Documents information about financial statues of debtors and status of collection efforts.



Asset Acceptance LLC

• Debt Collector

  • dic. de 2004 - dic. de 2010

  Responsible for answering the phones, customer services, faxing, making copies, collecting on old debt. President of Action Team. Mails form letters to debtors or representatives to notify and encourage payment of delinquent accounts. Calculates payment arrangements and negotiates settlements which may require supervisor/client approval. Performs data entry to update notes on account. Prepares miscellaneous correspondence and reports. Processes payments. Arranges repossession and/or sale of merchandise, when debtor fails to make payment, as required. Documents information about financial statues of debtors and status of collection efforts.



Moritz College of Law

• Administrative Assistant II

  • sept. de 2000 - may. de 2004

  Responsible for answering the phones, making copies, preparing for faculty lunches, filing, assisting in projects, distributing the mail, organizing exams, cutting and pasting articles, mailing, and running errands. Responsible for answering the phones, making copies, preparing for faculty lunches, filing, assisting in projects, distributing the mail, organizing exams, cutting and pasting articles, mailing, and running errands.



Big Lots

• United States
• Retail
• 700 & Above Employee

• Cashier

  • feb. de 1999 - nov. de 2001

  Responsible for operating the cash register, stocking the shelves, bagging the customer's purchases, taking initiative to be a team leader, balancing my draw at the end of my shift, helping customer's with returns and assisting customers with any help they needed. Responsible for operating the cash register, stocking the shelves, bagging the customer's purchases, taking initiative to be a team leader, balancing my draw at the end of my shift, helping customer's with returns and assisting customers with any help they needed.



Kentucky Fried Chicken

• Cashier

  • feb. de 1998 - jul. de 1998

  Responsible for cooking food, operating the cash register, stocking the items we needed filled up, balancing my draw at the end of my shift, washing dishes, cleaning up throughout my shift, and assisting customers with any help they needed. Responsible for cooking food, operating the cash register, stocking the items we needed filled up, balancing my draw at the end of my shift, washing dishes, cleaning up throughout my shift, and assisting customers with any help they needed.



Burger King

• Cashier

  • abr. de 1996 - dic. de 1997

  Responsible for cooking food, operating the cash register, stocking items we needed filled up, balancing my draw at the end of my shift, washing dishes, cleaning up throughout my shift, and assisting customers. Responsible for cooking food, operating the cash register, stocking items we needed filled up, balancing my draw at the end of my shift, washing dishes, cleaning up throughout my shift, and assisting customers.