Experience

Integrated Oncology Network

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Revenue Cycle Manager

  • Feb 2022 - Present

  Responsible for managing CBO accounts receivable. Process implementation, standing up new departments, policy writing, coaching, and training and development. Responsible for managing CBO accounts receivable. Process implementation, standing up new departments, policy writing, coaching, and training and development.



Promises Behavioral Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Revenue Cycle Manager

  • Mar 2021 - Nov 2021

  Responsible for the daily operations of the PBH Central Business Office (CBO), including the overall invoicing, collection, cash application activities, and timely management of all AR aging components. Maintain and improve sustained cash flow through diligent and aggressive monitoring of client accounts. Direct initiatives to improve working capital, including account monitoring and ensuring effective and efficient processing of AR functions. Capable and keen ability to prioritize, plan, and firmly direct the department. Oversee the mechanics of successful payer collections and innovative solutions with my team to optimize performance. Highly skilled in the use and understanding of medical billing software; knowledgeable of payer rules, contracts, and payer/provider workflows that result in optimal reimbursement; and have an innate interest in analytical research. Dedicated to creating and cultivating a positive working environment, including a culture of kindness, inclusiveness, courtesy, accountability, service, and respect. Show less



Premise Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Training and Development Instructor - Revenue Cycle Management

  • Sep 2016 - Aug 2020

  Responsible for assisting with managing process standardization efforts across the revenue cycle department and organization as a whole through a focus on policies & procedures, education, and training. Design, develop, and deliver RCM content, as well as help maintain and execute a policies & procedures strategy and plan for the organization. Ensure all new polices & procedures have a corresponding current training plan. Establish, maintain, and deliver a training curriculum for new hires and existing employees. Responsible for performing post training follow-up to ensure processes are being followed as instructed based on the results of quality assurance checks. Also responsible for developing training materials and deliver trainings to the clinic staff, as needed. Determine additional education needs based on results of quality assurance audits. Show less



HighPoint Health Systems

• Revenue Cycle A/R Specialist

  • Jul 2014 - Sep 2016

  Implement processes for Revenue Cycle, Management of billing processes, including charge entry, claim submission, refunds, and AR management and reporting. Management of commercial insurance and private pay. Lead/Attend bi-weekly meeting regarding billing issues in accordance with allowable and Medicare guidelines. Lead, promote and contribute to a team-oriented atmosphere, including taking initiative to maintain a safe work environment. Implement processes for Revenue Cycle, Management of billing processes, including charge entry, claim submission, refunds, and AR management and reporting. Management of commercial insurance and private pay. Lead/Attend bi-weekly meeting regarding billing issues in accordance with allowable and Medicare guidelines. Lead, promote and contribute to a team-oriented atmosphere, including taking initiative to maintain a safe work environment.



DSI Renal

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Commercial Collector

  • Jul 2012 - Jul 2014

  Accurately processed claims, payments, refunds, and denials from unpaid patient and insurance balances. Provided accurate account maintenance and documentation. Resolved issues resulting in delayed or erroneous reimbursement. Accurately processed claims, payments, refunds, and denials from unpaid patient and insurance balances. Provided accurate account maintenance and documentation. Resolved issues resulting in delayed or erroneous reimbursement.



DSI Renal

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Financial Coordinator - West Region

  • Dec 2010 - Apr 2012

  Managed patient coverage plans to ensure reductions in claim denials. Managed financial coordination, including commercial, Medicare, Medicaid, indigent, supplemental and cobra policies. Assisted with coverage for dialysis care. Patient advocate duties, including follow-up and resolution of patient complaints. Managed patient coverage plans to ensure reductions in claim denials. Managed financial coordination, including commercial, Medicare, Medicaid, indigent, supplemental and cobra policies. Assisted with coverage for dialysis care. Patient advocate duties, including follow-up and resolution of patient complaints.