Experience

Infinity Mortgage Holdings, LLC NMLS# 1444092

• United States
• Real Estate
• 1 - 100 Employee

• Mortgage Compliance Officer

  • Nov 2020 - Present



First National Bank Texas

• United States
• Banking
• 400 - 500 Employee

• Lending Compliance Officer

  • Jul 2019 - Nov 2020

  Job Duties:  Manage and respond to "Compliance 911" surveys. Escalate surveys, as applicable, to the appropriate Compliance personnel. Assist with developing, updating and performing risk assessments, including the design and execution. Assist with developing, maintaining and revising the Bank's compliance policies and procedures. Develop and manage strong working relationships with the business units. Manage Compliance content on the Intranet Provide input regarding compliance concerns relevant to the products and services currently offered by the Banks and to changes to the products and services currently offered by the Banks. Collaborate with and assist the first line of defense in the identification and documentation of relevant monitoring activities as well as achieving regulatory compliance. Prepare and compile data for applicable audits/examinations Partner with business liaisons and compliance counterparts to maintain open communication and successful working relationships. Serve as the project manager for secondary market quality control (QC) audits to ensure compliance with the quality control policy. Create and maintain QC audit report summaries Complete monthly risk-based pricing audits Validate and upload bank’s HMDA LAR. Send and respond to necessary findings from all business units prior to HMDA LAR upload and prepare for exam preparation Complete banks CRA LAR.  Review and prepare reporting of bank complaints from all channels (OCC, BBB, Customer Relations, 3rd party, Live Chat/Feedback, IB Secure, Written) Show less

• Deposit Processing & Reporting Officer - Manager

  • Aug 2016 - Jul 2019

   Work directly with the Unit Manager to achieve department productivity and goals  Manage and provide guidance, leadership and coaching to staff within the department  Assign and direct daily work flow within the department  Interview applicants and evaluate staff performance to recommend personnel actions such as hiring, retention, promotion, transfer or termination  Make decisions on routine and non-routine issues and challenges regarding volume fluctuations, staffing issues and unexpected processing or systems delays  Develop, document and implement procedures and controls to ensure compliance of local, state and federal regulations and laws, bank policies and procedures within the department  Provide budget recommendations  Complete mobile check deposit review  Complete compliance hold review  Complete quarterly audits for quality assurance  Place or revise Regulation CC holds to reduce the exposure of risk to the bank and ensure holds are compliant  Initiate internal account closings  Train new employees  Communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers  Provide branch assistance and handle escalated situations  Prepare management reports  Resolve operational and technical issues Show less

• Loss Prevention Operations Specialist - Supervisor

  • Oct 2012 - Aug 2016

   Complete risk review of transit & on us items, kiting suspect lists, and contain loss in accordance to Regulation CC guidelines Supervise a team and review work Perform Quarterly Audits Assist with personnel issues Interview internal and external candidates Provide training to employees on multiple procedures, programs, and reports Provide branch assistance and handle escalated situations Prepare Management reports and procedure updates  Communicate with other bank employees, financial institutions, account holders, through phone and email Review Dormant Accounts Process return notices Show less

• Item Processing Specialist Level 1 & Level 2

  • Dec 2011 - Oct 2012

  Job Duties: Prepare and run proof documents through sorter Perform data entry, reject repair, and balance proof work Prepare savings bond cash letters Print reports and upload data Verify coding errors and identify duplicate items running Assist customers over the phone