Experience

CARTERS

• New Zealand
• Wholesale Building Materials
• 300 - 400 Employee

• • Mar 2022 - Present

  As a Site Representative, I play an essential role in the commercial team by assisting clients with their projects and fostering loyalty and long-term value through exceptional relationship-building and customer service. My primary focus is to meet performance targets through lead generation, regular sales cycles, site visits, and identifying growth opportunities in the Dunedin region.Collaboration with other departments, such as Trade Sales and Logistics, is a crucial aspect of my work to ensure efficient account management. Show less

• • Jul 2021 - Mar 2022

  I was in charge of overseeing the operations of the Dispatch and Bulk/Yard store. My primary responsibility was to meet all deadlines and quickly resolve any issues that may arise. To accomplish this, I worked on simplifying processes and developing the skills of my team through training resulting in a better experience for our clients.I received a nomination for a national award in the "One Team" category, which acknowledged my contribution towards maintaining a safe and successful work environment while ensuring excellent customer service. I collaborated closely with other stakeholders across the business, prioritizing safety and aiming for a 100% DIFOT goal. Show less

• • Feb 2020 - Jul 2021

  Carters responded to the regional growth and challenges posed by the Covid-19 pandemic by launching the On-the-Go Van in Queenstown to meet market needs. As a sales representative, I built strong customer relationships and maximized sales opportunities. I managed call schedules, on-site sales, deliveries, and inventory, ensuring compliance with safety protocols. My role was providing excellent customer service, anticipating their needs by staying updated on project timelines, and managing stock cycles, replenishment, and merchandising. I implemented effective strategies to attract new business, consistently achieving and exceeding sales targets in the first year. My experience as a Mobile Sales Van Representative equipped me with skills to drive growth, maximize sales, and manage P&L effectively during challenging times. Show less

• • Jul 2018 - Feb 2020

  First point of contact for customer relationships and sales;Display a sound understanding and working knowledge across all areas of branch operations;Oversee the day to day running of the showroom.

• • Dec 2017 - Jul 2018

  Providing timely service to customers and processing sales;Assembling and loading customer orders;Maintaining stock levels & product displays.