Experience

Taj Cape Town

• South Africa
• Hospitality
• 1 - 100 Employee

• Housekeeping Coordinator

  • Jul 2022 - Present

  Daily checking who is on shift Checking which of the ladies is on duty and writing them down for the Rooms Working on Opera PMS Allocating the rooms to the room attendances Answering the phones Delivering amenities to the guests if the room attendance is extremely busy on the floors. Doing the weekly shifts for the staff. Daily checking who is on shift Checking which of the ladies is on duty and writing them down for the Rooms Working on Opera PMS Allocating the rooms to the room attendances Answering the phones Delivering amenities to the guests if the room attendance is extremely busy on the floors. Doing the weekly shifts for the staff.



House of Basse'iah

• Lilongwe, Central Region, Malawi

• Social Media Intern

  • Mar 2022 - Present



Khala tapasbar

• Lilongwe, Central Region, Malawi

• Waitress

  • Dec 2021 - Feb 2022

  I stopped working there because they couldn't get my working permit I stopped working there because they couldn't get my working permit



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Housekeeping room attendant

  • Feb 2019 - Sep 2019

  Entering and preparing the room for cleaning. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet. Checking and securing the rooms. Replenish amenities according to the operational standards. Delivering and retrieving items on loan to guests e.g. iron and ironing boards Ensuring security of guest rooms and privacy of guests Performing rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Cleaning guest bathroom/bedroom/floor corridor. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintaining positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolving guest complaints, ensuring guest satisfaction. Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas. Empty trash containers and ashtrays. Shadowing the supervisorChecking if the other room attendants are cleaning properly Show less

• Housekeeping valet laundry

  • Feb 2019 - Sep 2019

  Responsible for picking up and delivery of in house guest laundry.Responsible to collect and deliver outside guest laundry / dry cleaning.Responsible for delivering all guest items punctually, accurately and in a professional and courteous way.Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed. Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet.Check all items for damage or stains and take appropriate action to rectify these issues.Report immediately to the superiors in case any valuable items like cash, jewellery, credit cards etc. found in guests cloth pockets.Responsible to processes the guests clothing on the correct equipment / machines using the appropriate chemicals and temperature.Once processed, neatly fold or hangs the clothing as requested by the guest on the laundry sheet.Sorts employee uniforms for appropriate action like washing, dry cleaning, pressing or send for repairing to the hotel's tailor.Able to processes the staff uniforms on the correct equipment using the appropriate chemicals and temperature.Once processed, hangs and transports clean uniforms to Housekeeping.Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out.Responsible to feed washed linens and napkins into ironer or folder or calender machine.Retrieves folded linens and stacks or hangs clean linens as appropriate.Sorts clean towels, rugs and robes.Uses towel folder and manual folding for bath towels, washcloths, rugs and robes.Assist in the loading and unloading of dryers and sort out washed laundry itemsOperates and maintains folding equipment, presser and iron.Operates and maintains washer, dryer, dry cleaning machine etc.Reports any technical problems or deficiencies to Laundry manager or maintenance team. Show less



Intercessor Group holdings

• South Africa
• Staffing and Recruiting
• 1 - 100 Employee

• Administrator/Data Capturer

  • Feb 2015 - Nov 2016

  Opening office Managing incoming CV’s Reviewing and typing of applicants’ CV’s Filing Managing e-mail accounts Drawing up / Reviewing job specs Posting positions on websites Managing petty cash Finding new job sites and new ways to post positions Setting up interviews in the finance and hospitality department Greeting applicants as they come for an interview Opening office Managing incoming CV’s Reviewing and typing of applicants’ CV’s Filing Managing e-mail accounts Drawing up / Reviewing job specs Posting positions on websites Managing petty cash Finding new job sites and new ways to post positions Setting up interviews in the finance and hospitality department Greeting applicants as they come for an interview



Pick n Pay

• South Africa
• Retail
• 700 & Above Employee

• Service Area Assistant

  • Dec 2012 - Nov 2013

  Working Front of House in the bakery (i.e. Serving Customers) Stock Control Rostering of Staff Working Front of House in the bakery (i.e. Serving Customers) Stock Control Rostering of Staff