Experience

Concentrix Inc.

• Pakistan
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer service sales inbound II

  • Aug 2018 - Present

  Outsourcing and Offshoring Staff Outsourcing and Offshoring Staff


Concentrix Corp
• Sales Specialist II
• Product Specialist 1

  • Aug 2018 - Aug 2022


Sykes Enterprises, Incorporated

• Netherlands
• Financial Services
• 1 - 100 Employee

• Hallmark Consumer Service Rep

  • Oct 2017 - Aug 2018

• Virtual Assistant

  • Oct 2017 - Aug 2018

  Customer Service Agent for various Clients



NUS Consulting

• Germany
• 1 - 100 Employee

• Data Entry Specialist - Poster

  • Oct 2015 - Mar 2017

  Posting A/P Utility Bills for Business clients internationally. Verity Programs, Microsoft Outlook, Excel, Posting 2.1 Posting A/P Utility Bills for Business clients internationally. Verity Programs, Microsoft Outlook, Excel, Posting 2.1



Legacy Security Services / Alarm Captital Solutions

• Security and Investigations

• Dispatcher

  • Oct 2015 - Jan 2016

  Dispatcher Emergency services Fire, Police & Ambulance to private/business clients who used our security services all over the US & Canada. Also included data entry, phone answering service, and trouble shooting for technicians setting up new accounts at homes. Other duties as needed. Dispatcher Emergency services Fire, Police & Ambulance to private/business clients who used our security services all over the US & Canada. Also included data entry, phone answering service, and trouble shooting for technicians setting up new accounts at homes. Other duties as needed.



Stefanini

• Staffing and Recruiting
• 1 - 100 Employee

• Drawback Assistant for GE Global

  • Jul 2015 - Oct 2015

  Examining Excel Documents for accuracy, researching pertinent information, adding needed information to recoup excess or over-payment of excise tax on imports/exports for GE. Examining Excel Documents for accuracy, researching pertinent information, adding needed information to recoup excess or over-payment of excise tax on imports/exports for GE.



L&H Dispatch LLC

• Dispatcher

  • Feb 2015 - Jul 2015

  Dispatched taxi's to pickup locations. Answered and input requested pickup by customers. Data Entry for package pickup & verification through other services authorizing for business customers such as hospitals, trucking companies etc. Helping drivers to find unknown locations. Taking customer complaint/questions calls. Quoting long distance prices. Other duties as required. Dispatched taxi's to pickup locations. Answered and input requested pickup by customers. Data Entry for package pickup & verification through other services authorizing for business customers such as hospitals, trucking companies etc. Helping drivers to find unknown locations. Taking customer complaint/questions calls. Quoting long distance prices. Other duties as required.



AFS Vista LLC

• Account Specialist

  • Apr 2013 - Jan 2015

  • Prepares and manages freight payment information for multimillion dollar accounts, to be processed by analyzing information and applying business rules • Emphasis on speed and accuracy of inputting information into industry specific processing system, while maintaining a consistent error ratio >1% • Prepares various Reports to be processed by gathering, sorting, organizing, and recording data, information, and documents. • Completes enrollments by analyzing and auditing documents and transmissions; researching and resolving processing problems. • Provides information by collecting, analyzing, and summarizing information; responding to requests. • Maintains quality service by monitoring standards; advising supervisor of potential problems. • Constantly expanding and broadening knowledge of the industry rules and regulations, through daily training and research. • Enhances department and organization reputation by accepting ownership for managing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Miracle Hill Renewal

• United States
• Medical Practices

• Office Assistant

  • Dec 2012 - Mar 2013

  Answered telephone system utilizing intercom, voice mail, taking messages,and transferring calls to proper departments. Updated client information in statistical database. Arranged transportation for clients and made appointments when necessary. Helped sort and distribute clothing and other articles donated for the Volunteer Coordinator. Kept weekly records of upcoming events, appointments, and schedules, then distributed to proper personnel and/or clients. Assisted the Director with letter writing, updating forms, and accounts receivable. At times in charge of setting up rooms for meetings with amenities. At times accompanied clients to appointments as an accountability partner. Other duties as assigned. Show less



BI-LO

• Retail Groceries
• 700 & Above Employee

• Cashier

  • Jan 2009 - Oct 2009

  Receive and disburse money. Use electronic scanners, cash registers, or related equipment. Process credit/debit transactions and validate checks. Other duties as assigned. Receive and disburse money. Use electronic scanners, cash registers, or related equipment. Process credit/debit transactions and validate checks. Other duties as assigned.



DC Communications

• Information Technology & Services

• Traffic Manager

  • Sep 1999 - Mar 2005

  Proficient on the AS-400 Operating System. Correlated programming information, TV commercials, and Promo spots into a 24 hour format called a TV Master Log, for use by Master Control to air the programming 24 hours a day. Entered sales contracts for Commercial spots. Retrieved Spots sent over the Byvx System to dub tapes and place in to correct airing slots during programs. Performed all usual administrative duties. Supervised other employees in my Department. Also helped out in the Accounting Dept with the accounts payable, payroll and other duties as assigned. Relieved main Receptionist during her lunch by answering phones, greeting visitors, and other duties that may arise. Proficient in Microsoft Word, Excel, Power Point, and other software programs. Show less