Client Account Manager

• Nov 2016 - Present

Associate Transfusion Practitioner

• Jan 2014 - Sep 2016

Clinical Skills & Education: Teaching to a multitude of staff on their Mandatory Training programme weekly. Attending Trauma calls to ensure samples are labelled correctly. Working closely with the Biomedical Scientists in the lab. Venepuncture trained, firm understanding of the importance of patient safety and care.Project Management: Ensuring projects were delivered on time, communicating and documenting any reason for delay in the project. Innovation: Developed and built a novel IOS smartphone application (Llama Safe) that allows doctors and nurses to electronically label transfusion specimens at the patient’s bedside. The application has received national support and recognition. Solely designed and created a website for the Llama application: www.llamasafe.co.ukLeadership & Communication: Producing and delivering relevant training and resources which involved presenting and supporting a wide variety of front line clinical staff groups, involving a sound understanding of the principles of patient blood management and good manufacturing practice. Managing administration staff. Change Management: Motivating and encouraging staff members throughout the change process, ensuring all changes are fully documented with acceptable rationale and all staff informed of the reasons behind the change. Designing and executing new test suites to ensure all applications and technology work as desired prior to implementation. Show less

Research Support Administrator

• Aug 2013 - Jan 2014

Responsible for ensuring all researchers in Cornwall follow a seamless path through the R&D process and provide support to the Research & Development Office Manager, Clinical Trials Coordinator, Research Support & CSP Officers and the Research Management and Governance team. The post also required involvement in feasibility and regularly updating research files with amended documents.

Customer Advisor / Team leader

• Nov 2007 - Jul 2013

It was my responsibility to ensure that all staff members were working correctly within their roles and the customers were satisfied with the service they received. This involved clear communications skills, timekeeping, managerial skills and organisation. It was my responsibility to ensure that all staff members were working correctly within their roles and the customers were satisfied with the service they received. This involved clear communications skills, timekeeping, managerial skills and organisation.