Paraplanner

• Jun 2022 - Present

Financial Services File Reviewer

• Oct 2018 - Mar 2019

Regulated File Reviewer

• Aug 2017 - Aug 2018

Team Leader - Regulated File Review

• Aug 2015 - Apr 2017

ContractSystem and review process knowledgeFinancial product knowledge under review and generically Financial regulation compliance knowledge. As Team Leader act as a subject matter expert, for the team and other departments.Identify areas of risk and liaise with Management to offer input on appropriate resolutions.Ensure the team meet regulatory, compliance and role standards.Manage overall workflow in order to meet the required standards of quality and production.Have responsibility for capacity planning within the team to ensure team members are available to deal with expected work volumes.Manage and monitor the performance of team colleagues via regular one to ones and also provide ongoing evaluation of the objectives identified.Provide coaching and development of team members.Provide training support with regard to updated practices and processes.Attend daily management meetings to discuss quality and planning.Provide encouragement and support to my colleagues and promote innovation and discussion to ensure the best customer journey.For further full details of my career journey please request my CV via tammy.williamson22@sky.com

Regulated File Reviewer

• Nov 2014 - Aug 2015

Review of point of sale documentation followed by customer telephone review regarding regulated financial investment and protection products in order to ascertain the suitability of the advice given and the products recommended and purchased.For further full details of my career journey please request my CV via tammy.williamson22@sky.com