Experience

Hedges Law

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Legal Assistant (Private Client)

  • Jun 2023 - Present



The Open University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Criminal Justice Clinic

  • Sep 2022 - Jun 2023

  Pro Bono Work as part of Bachelor of Law (LLB)(Hons) Pro Bono Work as part of Bachelor of Law (LLB)(Hons)



The Henley College

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• BTEC Applied Law Marker

  • Nov 2021 - Mar 2022

  The marking and assessment of work carried out by college students studying BTEC Law. The marking and assessment of work carried out by college students studying BTEC Law.



Alere Toxicology Plc.

• Abingdon

• Accounts Receivables Billing Clerk

  • Nov 2017 - Sep 2018

  - Accurately invoicing customers with complex billing requirements across multiple branches within the company; approximately 1,500 per month - Investigating complaints and raising credit notes/reinvoices in accordance with company procedures - Reconciling and allocating bank statements and credit card payments - Credit control activities to include checking customer credit ratings, handling internal queries about payments, and setting up agreed payment terms and conditions - Accurately invoicing customers with complex billing requirements across multiple branches within the company; approximately 1,500 per month - Investigating complaints and raising credit notes/reinvoices in accordance with company procedures - Reconciling and allocating bank statements and credit card payments - Credit control activities to include checking customer credit ratings, handling internal queries about payments, and setting up agreed payment terms and conditions



NHS England

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Sustainability &Transformation Plan Senior Administrator

  • Aug 2017 - Oct 2017

  - Supporting two Senior Relationship Managers across two Sustainable Transformation Plans catchment areas - Providing high quality project, service and administrative support to the Operations and Delivery department - Communicating complex, sensitive information with a range of staff internally and externally - Personal Assistant level tasks, including management of the Senior Managers diaries and emails, prioritising their work schedules and ensuring all deadlines are met, as well as minute taking and action tracking across the Assurance and Delivery Directorate portfolio Show less



Alere Toxicology Plc.

• Abingdon

• Contracts Specialist

  • Jan 2015 - Jul 2017

  - Working closely with Sales to create and implement a variety of Drug and Alcohol Testing contracts - Checking, implementing and updating customer contracts, across a variety of systems - Investigating and managing complaints – root cause analysis and resolution implementation - Providing daily customer support (through email and phone calls) – order processing updates, issues with accounts or invoices, or general requests and enquiries - Managing and prioritising a shared inbox daily, ensuring all queries are met within the company turnaround times - Implementing and testing new projects in System Test environments to streamline business processes - Creating and implementing training documents for all new starters within the Contracts team Show less



Guardsman Insurance Company

• Milton Park, Abingdon

• Claims Resolution Administrator

  • Aug 2014 - Dec 2014

  - Liaising with consumers, manufacturers, technicians and retailers on a daily basis - General claim handling - identifying and actioning most effective courses of action to resolve claims, ensuring all relevant information is provided and accurate - Assessment and re­assessment of claims - authorising orders and settlements up to authorisation limit, ensuring complaints are recorded in accordance with FSA regulations, raising cheques - Liaising with consumers, manufacturers, technicians and retailers on a daily basis - General claim handling - identifying and actioning most effective courses of action to resolve claims, ensuring all relevant information is provided and accurate - Assessment and re­assessment of claims - authorising orders and settlements up to authorisation limit, ensuring complaints are recorded in accordance with FSA regulations, raising cheques