Experience

Edgewood Country Club

• United States
• Hospitality
• 1 - 100 Employee

• Banquet Server

  • Jun 2021 - Present



Asthma and Allergy Center

• Front Desk Receptionist

  • Jan 2021 - May 2021

  Maintained organized records of customer prescriptions, work orders and payments. Obtained detailedmedical and personal data for patient charts and records. Receive and direct patients and visitorsto appropriate locations. Answer, screen and transfer inbound phone calls. Open, sort and distributeincoming correspondence; coordinate outgoing mail and packages to be picked up. Maintain office supplyinventories, maintain hard copy and electronic filing system; scan documents into digital case files.Correct any discrepancies found in reports; Prepare and modify documents including correspondence,reports, drafts, memos, cables, and emails; Maintain hard copy and electronic filing systems. Correct anydiscrepancies found in reports; Perform routine audits of databases and files; Maintain database recordsby ensuring information is up to date and accurate; prepare and maintain physical files. Review reports,analyze and verify information. Verify files and tracking systems; perform data entry and reconcile anyinconsistencies that may appear in databases. Perform a range of general administrative activities, aswell as facilities management, customer support services, resource distribution, acquisition support, andhuman resources support.



Ear, Nose & Throat Associates

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Associate

  • Mar 2020 - Dec 2020

  Maintained organized records of customer prescriptions, work orders and payments. Obtained detailedmedical and personal data for patient charts and records. Receive and direct patients and visitorsto appropriate locations. Answer, screen and transfer inbound phone calls. Open, sort and distributeincoming correspondence; coordinate outgoing mail and packages to be picked up. Maintain office supplyinventories, maintain hard copy and electronic filing system; scan documents into digital case files.Correct any discrepancies found in reports; Prepare and modify documents including correspondence,reports, drafts, memos, cables, and emails; Maintain hard copy and electronic filing systems. Correct anydiscrepancies found in reports; Perform routine audits of databases and files; Maintain database recordsby ensuring information is up to date and accurate; prepare and maintain physical files. Review reports,analyze and verify information. Verify files and tracking systems; perform data entry and reconcile anyinconsistencies that may appear in databases. Perform a range of general administrative activities, aswell as facilities management, customer support services, resource distribution, acquisition support, and human resources support.



Eyemart Express

• United States
• Retail
• 500 - 600 Employee

• General Manager

  • Jun 2019 - Feb 2020

  Responsible for ensuring that all customers who enter the store are professionally assisted with thepurchase of eyewear and the enforcement of all Eyemart policies and procedures. Perform sales,customer service, lab, and administrative work, in addition to ordering materials and supplies, inventorycontrol, home office reporting, establishing and monitoring lab production, store sales, and quality goals.Also responsible for establishing store budgets and cost controls, human resource functions (recruiting,training, coaching, counseling, and termination), P&L control, A/R control, store facility maintenance, andfor establishing and maintaining positive doctor relationships.



Aronfield Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Associate

  • Aug 2018 - Jun 2019



Arc of the Three Rivers Inc.

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Direct Support Professional

  • Jul 2017 - Apr 2018

  Directly assists an individual with a disability to lead a self-directed life and contribute to the community, assists with activities of daily living if needed, and encourages attitudes and behaviors that enhance community inclusion. Directly assists an individual with a disability to lead a self-directed life and contribute to the community, assists with activities of daily living if needed, and encourages attitudes and behaviors that enhance community inclusion.



West Virginia Office of Environmental Health Services

• Office Assistant III

  • Mar 2015 - May 2017

  Receive, process applications for Home Aeration Units. Administer and grade Septic System Installer Exams. Receive and direct visitors and clients to appropriate locations. Answer, screen and transfer inbound phone calls. Open, sort and distribute incoming correspondence; coordinate outgoing mail and packages to be picked up. Maintain office supply inventories, maintain hard copy and electronic filing system; scan documents into digital case files. Correct any discrepancies found in reports; Prepare and modify documents including correspondence, reports, drafts, memos, cables, and emails; Maintain hard copy and electronic filing systems. Correct any discrepancies found in reports;Perform routine audits of databases and files; Maintain database records by ensuring information is up to date and accurate; prepare and maintain physical files. Review reports, analyze and verify information. Verify files and tracking systems; perform data entry and reconcile any inconsistencies that may appear in databases. Assist personnel with timely and accurate submission of required reports; Supports investigations and projects by researching and consolidating information from various data sources/systems. Develops spreadsheets, tracks databases, reports, and presentations, ensuring information is accurate;Perform a range of general administrative activities, as well as facilities management, customer support services, resource distribution, acquisition support, and human resources support.



Visionworks of America

• United States
• Retail
• 700 & Above Employee

• Third Key

  • Aug 2011 - Jul 2013

  Instructed patients on the proper care of eyeglasses and contact lenses. Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients. Confirms that frames were correctly built with facial and eye measurements and optical prescriptions. Obtained detailed medical and personal data for patient charts and records. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals.



Juvenile Services Division

• United States
• Law Enforcement
• 1 - 100 Employee

• Correctional Officer

  • Sep 2006 - Oct 2009

  Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Maintained records and logs of man hours, materials and equipment used. Safely transported inmates to and from work sites. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Supervised the meal distribution and observed inmates during meals. Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Counseled juveniles on day-to-day reality oriented problems. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Signed in all visitors and completed appropriate visitation log forms. Received property from incoming inmates, provided receipts and inspected items for contraband. Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times. Maintained daily logs of shift activity. Escorted prisoners to court appearances in a timely fashion. Enforced resident behavior management system and wrote incident reports for infractions. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Maintained appropriate control, security and well-being of youth at all times. Maintained correct physical head count at all times. Attended regular trainings and maintained appropriate certifications.



FAMILY VISION

• United States
• 1 - 100 Employee

• Optician

  • Aug 2005 - Jan 2006

  Instructed patients on the proper care of eyeglasses and contact lenses. Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses. Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients. Confirms that frames were correctly built with facial and eye measurements and optical prescriptions. Maintained organized records of customer prescriptions, work orders and payments. Obtained detailed medical and personal data for patient charts and records. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintained friendly and professional customer interactions. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.



LensCrafters

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Optician

  • May 2004 - Nov 2004

  Instructed patients on the proper care of eyeglasses and contact lenses. Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses. Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients. Confirms that frames were correctly built with facial and eye measurements and optical prescriptions. Maintained organized records of customer prescriptions, work orders and payments. Obtained detailed medical and personal data for patient charts and records. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Maintained friendly and professional customer interactions. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.



Sears Stores

• United States
• Retail
• 700 & Above Employee

• Optometric Assistant

  • Jun 2000 - Jun 2002

  Determined visual acuity and perception, focus and coordination. Referred patients to outside healthcare professionals for additional medical treatment. Routinely followed up with patients about their post-operative recovery status. Conducted ocular motility tests to measure function of eye muscles. Instructed patients on the proper care of eyeglasses and contact lenses. Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses. Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients. Confirms that frames were correctly built with facial and eye measurements and optical prescriptions. Maintained organized records of customer prescriptions, work orders and payments. Obtained detailed medical and personal data for patient charts and records. Tested for intraocular pressure, ocular motility and pupil size, equality and reaction. Operated ophthalmic instruments, including refractors, ophthalmoscopes and retinoscopes. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management.