Senior Change Manager

• Oct 2023 - Present

Founder of CLIPS

• Mar 2019 - Present

Training & Change Management Consultancy Training & Change Management Consultancy

Senior Change Manager

• Dec 2022 - Oct 2023

Change Manager

• Aug 2020 - Dec 2022

Training Consultant

• Dec 2014 - Jan 2019

As a Training Consultant, I: 1. Work with clients to gain training requirements and develop end user training in support of Salesforce implementations including: - Face to Face Training Presentations - E-Learning Courses - Quick Reference Guides - Facilitator Guides 2. Deliver Face to Face training for: - Salesforce end user implementations - Salesforce Social Studio - Salesforce Email 101 - Microsoft Dynamics 3. Developed the internal style guide for training materials and presentations 4. Developed training templates to improve consistency across the company 5. Conduct train the trainer sessions 6. Customers have included: - Transport for NSW - CBA - VISA - Australia Post - Toyota - Mitsubishi - Mirvac - Universal Music - Dept of Finance Services & Innovation - Grant Thornton - Telstra Show less

WW Sales Productivity & Enablement Capability Lead

• Sep 2012 - Oct 2014

• Contributed in the deployment of Salesforce.com migrating approximately 40,000 users off the Siebel CRM platform in 18 months, Salesforce’s largest and fastest deployment• SME for Salesforce Chatter, Salesforce for Outlook and Salesforce 1; - Point of contact to support all end users - Development of training documentation and videos with Adobe Captivate for new capabilities introduced by HP and Salesforce - Conduct worldwide virtual and face to face training sessions - Conduct needs analysis and manage product improvements in line with HPs tri-monthly release cycle - Analysis of Salesforce’s seasonal release documentation - Plan, test and implement new capabilities - Work with WW Communication lead to deliver key messaging to end users• Produce weekly mobile user adoption reports using Dataloader.io• SME for Salesforce Knowledge, Salesforce Content, Ideas, including developing technical writing style guide and training documentation• Plan and manage Salesforce Advanced Administrator private training workshops - Point of contact for all Certification enquires• Capability lead for Japan Contact Center migration from Siebel to Salesforce.com and CTI Show less

WW Sales Tools & Process Training

• Apr 2005 - Oct 2012

As the WW Training Project Manager, I:• Managed the EPSS (Employee Performance Support System) program (SupportPoint)• Ensured end user usability and global consistency of application processes and procedures• Lead a Team of six technical writers ensuring company styles and standards are met for all instructional design of sales tools and processes• Established and globalized the CRM training approach by creation of training process flows and scenarios across all Siebel modules and by defining training elements, content, and learning objectives, ensuring business processes are understood and adopted globally• Implemented and managed a document change control process to ensure quality and accuracy of end user training material• Worked with capability business analysts, technical team and capabilities leads to conduct knowledge transfer of release/scope functionality• Worked with regional training and implementation teams to ensure logistics of training deployment, with the use of globally created templates for training invites/ communications, registration lists, posters, class rosters• Conducted train the trainer sessions for region and country training, support and implementation teams• Worked with vendor to implement system improvements• Managed user acceptance testing of new capabilities• Created Web Based Training courses using Adobe Captivate and HP Framework Show less

WW CRM Training Project Manager

• Jun 1999 - Apr 2005

• Contributed in the deployment of Siebel CRM to the South Pacific Sales organization.• Performed Siebel administrator tasks for all South Pacific users including:• New user setup and updates to existing user records - Account assignments and employee positions - Served as the sole helpdesk agent for the sales organization ensuring extended business hour support for regional sales reps and well as providing desk side support for direct sales reps across Australia - Participated in user acceptance testing to validate system requirements based on business needs - Performed data cleansing activities• Member of regional CRM program team leading training and support work streams• Established and implemented Siebel super user group enabling additional sales team support• Co-developed end user training strategy• Created and delivered sales training• Managed region CRM program intranet site Show less

Pricing Administrator Assistant

• 1999 - 2000

Manager

• Jan 1996 - Jun 1999

• As a manager, I was responsible for: - Daily running of staff shift - Managed projectionists department - Programming of sessions - Reconciliation and banking of monies - Stock takes and ordering - Reconciliation of audit issues - Rostering - Hiring and training of staff - Creative merchandising • Created and managed project plan and resources for opening of new cinema, including, hiring and training of staff, purchasing consumables, managing staff rosters and overseeing budget and forecasting activities • During my tenure at Hoyts, I worked in other various capacities including: - Assistant to: National Operations Manager, General Manager, State Manager and Regional Manager - Assisted the IT department on various activities - Developed promotions for the local cinemas Show less