Experience

GateWay Community College

• United States
• Higher Education
• 300 - 400 Employee

• Adjunct Faculty

  • Sep 2019 - Present

• Training and Development Consultant

  • Jan 2018 - Present



Northern Arizona University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty

  • Jun 2006 - Present

  Remote - Online TeachingTeach, support, and advise undergraduate and master-level students of various backgrounds (i.e. ESL, Veterans, Life-long Learners) in educational technology. Work directly in BBLearn (Blackboard) Learning Management System. Work closely with students, faculty and administration at the University. Create and edit basic learning content in HTML. Keep confidential information regarding student records through FERPA compliancy. Maintain atmosphere conducive to learning. o Report student activities (grades, withdrawals, etc.) through PeopleSoft.



echo360 (formerly turning)

• United States
• Software Development
• 1 - 100 Employee

• Sr. Client Success Leader

  • Jun 2017 - Oct 2017

  Worked independently, providing support for 11 states in the western United States. Provided personalized implementation, training and support for campus administration, staff students and faculty across various disciplines at universities and community colleges across the United States. Worked collaboratively with sales executives to develop strong strategic implementation plans, from on-boarding to training through maintenance and continued growth for their clientele with their technology needs. Worked collaboratively with the regional manager and sales specialist for the region to ensure the goals as well as future forecasting of implementation and training were discussed regularly for the accounts. Collaborated with multiple internal teams to ensure all client needs were met. Designed and presented pedagogical presentations, in PowerPoint, online and in person for clients. Established and maintained effective internal and external working relationships. Maintained confidential student records in compliance with FERPA. Planned content and lead design workshops in schools, at conferences and in community settings. Recruited, hired, and supervised campus interns. Provided technical support in active high-volume call center during peak times.

• Client Success Manager

  • Oct 2016 - Jun 2017

  Developed and managed Client Success Leader Team Generated detailed reports for analysis and evaluation. Initiated a team-building program for employee recognition. Worked closely with Human Resources regarding recruitment, hiring and supervision. Provided educational consulting, personalized pedagogical training online and on site to higher education campuses regarding audience response system usage and best practices.

• Sr. Implementation Specialist

  • Oct 2014 - Oct 2016

  Supported colleges and universities for 19 western states.Provided personalized implementation, training and support for campus administration, staff students and faculty across various disciplines at universities and community colleges across the United States. Worked collaboratively with sales executives to develop strong strategic implementation plans, from on-boarding to training through maintenance and continued growth for their clientele with their technology needs. Worked collaboratively with the regional manager and sales specialist for the region to ensure the goals as well as future forecasting of implementation and training were discussed regularly for the accounts. Collaborated with multiple internal teams to ensure all client needs were met. Designed and presented pedagogical presentations, in PowerPoint, online and in person for clients. Established and maintained effective internal and external working relationships. Maintained confidential student records in compliance with FERPA. Planned content and lead design workshops in schools, at conferences and in community settings. Assisted clients with design process by identifying problems and providing appropriate solutions. Developed an intern recognition program to motivate and reward campus interns. Recruited, hired, trained and supervised student interns.

• Implementation Specialist

  • Aug 2011 - Oct 2014

  Supported colleges and universities for 19 western states.Provided personalized implementation, training and support for campus administration, staff students and faculty across various disciplines at universities and community colleges across the United States. Worked collaboratively with sales executives to develop strong strategic implementation plans, from on-boarding to training through maintenance and continued growth for their clientele with their technology needs. Worked collaboratively with the regional manager and sales specialist for the region to ensure the goals as well as future forecasting of implementation and training were discussed regularly for the accounts. Collaborated with multiple internal teams to ensure all client needs were met. Designed and presented pedagogical presentations, in PowerPoint, online and in person for clients. Established and maintained effective internal and external working relationships. Maintained confidential student records in compliance with FERPA. Planned content and lead design workshops in schools, at conferences and in community settings. Assisted clients with design process by identifying problems and providing appropriate solutions. Developed an intern recognition program to motivate and reward campus interns. Recruited, hired, trained and supervised student interns.



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Instructional Technology Analyst

  • Apr 2008 - Aug 2011

  Supported use of Turning Technologies’ products on campus. Provided personalized implementation, training and support for campus administration, staff students and faculty across various disciplines. Established and maintained effective internal and external working relationships. Maintained confidential student information in compliance with FERPA. Established and maintained effective working relationships with students, staff and faculty across various departments and disciplines. Assisted clients with design process by identifying problems and providing appropriate solutions.

• Program Coordinator Sr.

  • Jun 1995 - Apr 2008

  Responsible for all summer conference housing for on-campus and sponsored programs, in addition to all early arrival students/staff and overflow housing students in local hotels and apartments (250-300 students) who would back fill open housing assignments for the academic year. Responsible for all financial payments subsidizing the housing program. Performed detailed reports, including analysis and evaluation of planning and other management information systems. Responsible for maintaining confidential information regarding staff and visitors to ASU. Experience in establishing and maintaining effective internal and external working relationships.Collaborated with multiple internal departments and colleges to ensure all client needs were met. In conjunction with the Human Resources staff, was responsible for the recruitment, hiring, training and supervision of over 700 students in various roles as well as their para-professional counterparts at ASU.