Experience

Sparklight

• United States
• Telecommunications
• 300 - 400 Employee

• OFFICE MANAGER

  • Jun 1985 - Present

  I have been in customer service for 36 years. I started out as a Customer Service Representative, and held that position for 13 years. In 1998 I took the position of Customer Service Manager.Supervise Customer Service StaffCoach & Train customer Service Staff to meet Quantitative & Qualitative Objective Goals.Resolve customer problems and complaints that are beyond the expertise of the Customer Service Reps.Maintain excellent communications with the general public and customers, System associates, System Management and Corporate office.Process accounts payable for payment of invoices.Assist in financial statement review and analysis.Ensures System compliance in proper procedures regarding cash handling, accounts payable processing and other accounting duties.Payroll.Assist with Development of our WIGS, helping to develop reporting mechanisms and scoreboards.Assist with General Manager's duties when necessary.